Arrived around 7:00PM on a Saturday. The gentleman at the counter was very friendly and helpful, but kept getting distracted by phone calls because he was the only one at the counter. When we finished our check-in, he ran all the way through the lot to pull our car up. I could tell that he felt badly that it took so long - not his fault. Excellent service on his part.
Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.
“Great car at a great price. Customer service can improve with certain workers.”
About Routes:8.0/10
Car was great, shuttle driver to routes was pleasant. Getting the car was busy but guy helping us was great. Returning the car was busy, and lady at the counter was very rude to everyone. Lacked customer service skills.
“The staff was amazing and I would by all means recommend them to others.”
About Routes:8.7/10
I accepted the offer of a jeep and didn't realize how rough the suspension was. No fault of the staff, maybe a friendly warning would have been helpful.
It took us 90 minutes to get the car only one representative was working, last time I do it through them.
About QEEQ:8.0/10
Pay attention to the service of Fox in ORD, it was the worst wait I have ever experience . Me and other People were standing in line between 90 minutes to 2 hours without any apology or accountability
“Amazing price, car was fine, process was a bit confusing.”
About Routes:7.3/10
Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
About QEEQ:8.0/10
No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.
Routes counter service staff were great. At O'Hare, you have to take a shuttle to the new car rental facility and then you have to take another shuttle to Routes. It took them a long time to track down a minivan for us to rent. And, when the car arrived, it was soaking wet like it had just come out of the carwash. It was clean inside other than something was all over the interior ceiling and the antenna was missing on the van so we couldn't pick up very many radio stations.
Overall, I would rent from Routes again because it was so much cheaper than the more well known car rental companies.
About QEEQ:10.0/10
Yes, easyrentcars.com was great and I would use it again.
“it was okay, but I would go with another, more known company.”
About Routes:8.7/10
It was not immediately known that the pickup counter was away from the other airport car pickups which elongated our pickup experience. It was also not known that a 3rd party insurance would be required and costing us more money.
The car size I reserved was not available and I had no choice but to be "upgraded " to a much larger vehicle. It was extremely difficult for my 86 year old mother to get in and out of the larger vehicle that I didn't want in the first place. Also the vehicle only had 1/2 a tank of gas. And when I called to determine if I should bring it back with 1/2 a tank I was told to look at the contract which showed a full tank, so I was cheated out of 40 dollars in gas. I told the drop off employee who tried but couldn't refund the 40 dollars because the rental was prepaid. I pretty irritated about that. Also was told that every toll booth I paid cash had to be documented with time an date and amount paid so I could prove I paid the tolls in case the rental company tried to charge me for skipping tolls because I didn't buy their over priced Eazy pass.
Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.
“The place to go if you do your research and price is your main concern.”
About Routes:7.7/10
I knew pretty much what I would get and that is what we got. The price was over $200 cheaper than any other company. I knew it was off site and I knew I would need proof of insurance so picking up the vehicle went smoothly. The car was not very clean and was a very base model. The lady at pick up was kind of rude. They said we had to return the car vacuumed out, which I wasn't told at the beginning, but the manager waived that so it all worked out fine in the end. I would use them again for the amount we saved since that was our top priority.
About QEEQ:10.0/10
I had a great experience with Easyrentcars.com. Everything went as expected
Great price! Car was not as clean as it should have been on the inside and was released to me on pick up with 1/4 tank of fuel. Easy to dismiss this as price was great.
I would say I was pleasantly surprised with my car, the cleanliness, and the Dodge Durango was an upgrade over the Nissan Rogue I was expecting . I will definitely use Routes again and tell my friends and family !!
About QEEQ:10.0/10
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