CHICAGO O`HARE AIRPORT CAR RENTAL REVIEWS

The scores say it all

budget refused to rent a car to me because they refused to accept my license. I had just rented a car 2 weeks prior with the same license. Terrible customer service and rude agents.

The Durango is awesome, the specs seems like driving a high end cars...the gas was expensive but it is a SUV so... it would be nice if there's a dropoff at Midway airport... so pretty much it's worth the money...

None

Overall service was pleasant

Staff help was very good. Only problem is finding the car. They need someone in the garage to guide you.

Easy and no problems

Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.

Two things, it would have been helpful to know the shuttle to "routes" from the O'hare shuttle terminal said routes. we missed one since it said routes and not easy rents cars. Secondly tell folks to make sure to bring their car insurance info. the turn in sucked, you just want to be done and get to your plane, and we had to wait in line again.. for awhile.

easy

The car we picked wasn't available, only one vehicle was left. We later discovered the audio navigation system was not working. The rental company agreed to a replacement, but due to our tight schedule, we didn't switch. They promised an 85% discount but only waived $25 when we returned the car.

Excellent! All the car rental companies are in one hall. Picked up the car by number. It was a brand new car, never used. Awesome!!!

Everything was good. Great experience

Have pick up from airport rather from rental terminal

Shuttle experience was a bit challenging, but overall Routes was awesome

Thumbs up

Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.

Overall, it was okay. However, when picking up the car, they always try to upsell me on a vehicle upgrade and additional insurance.

The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.

More counter staff at pick up and more regular airport shuttle at airport

The van front break was very bad condition. I suspect a transmission problem since its producing a wearied noise on the lower gears.

Everything went well as expected. Good value for the money through easy car rental.

The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.

I didn't have a price drop but this was the most affordable car that I could have found. The location of the lot was easy to find and easy to get to. I appreciate the relationship between Routes and easyrentcars.com. I've already referred two people who have used the site.

I will be using your web site again and would definitely use Routes again.

Saw a bunch of negative feedback so was worried but the process was easy and quick. Showed them my ID and insurance card and just waited for my car. I had a 2019 Durango and it was clean and in great condition

Profesional service. I could choose a car in the booked class at the parking lot. Good choice new cars.