JOHN F. KENNEDY INTL AIRPORT CAR RENTAL REVIEWS

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq. Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession). They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.

Great service

Estuvo bien

No

Solo había una persona atendiendo en el aeropuerto, la fila era enorme. Solo íbamos a usar el coche por 4 horas para ir a Manhattan y perdimos mas de una hora en fila. La señorita de muy mal humor y poco amable. Y al salir la persona de la caseta de salida estaba sentado en otro lado y tardó más de 15 min en llegar a darnos la salida por mas que tocábamos el claxon. Por culpa de dólar usamos menos el coche. Al llegar a devolver el proceso fue igual de lento. La gente de dólar del JFK no tenían ganas de trabajar

Muy bien todo

The company is quite good, but there are too many people in line!

They kept trying to add things to get me to pay more

Se negaron a entregarme el auto porque el nombre en mi tarjeta de crédito no coincidía exactamente con el nombre en mi licencia de conducir

Superb location, service and vehicle. Faultless service and a really excellent experience.

Excellent value and support.

Very good

For enjoyed trip

Awesome service.

Very happy with the service. Will definitely use again

Pretty good

La recogida se demoró porque Budget cerró a las 11:00 PM en JFK y nos atendió otra empresa aliada con convenio

Excelente aplicación, atención y servicio al Cliente

The car pickup process took up to two hours. We arrived at the pickup point 15 minutes earlier than our scheduled time, but had to wait in line and only got the car two hours later. When returning the car, the agreed return point was actually closed two years ago. Can you believe it? Yet, it's the truth.

Only 1 Thrifty person on counter, Sixth had 4 people on the adjacent counter. Poor signage for car rental at airport. No sat nav on car nor I phone connection

Do not understand why I had additional charges

El auto fue una subaru outback muy economica y de buen espacio, aunque me interesaba una jeep, fue una mejor elección, excelente atención cuando me entregaron el carro.

la plataforma fue excelente. el precio fue el ofertado no hubo precios ocultos y todo fue excelente.

The use of ezpass its too expensive. I paid 51 bucks for a toll of 16. Even when I not activate ezpass. The car was very good, but not as close as advertised. You gave me a Kia Sorento, when the contract said Nissan Pathfinder.

Excellent job. At first I had my doubts. But you hooked me as a customer now :) Thanks.

The car rental personnel were very helpful..

We had to wait for a vehicle for 2 hours. This was due to original booking stating 4.00pm pick up but flight details were amended by the carrier so we arrived earlier. Vehicle wasn’t that clean. No portable GPS devices available sine Covid.

You should not advertise free GPS when this is not available from the renter!

I ordered a car from JFK and I had no idea that it's not located at the rental area, instead I had to take a shuttle. Unfortunatily I had no idea that the office is closed at night, it opens only at 8:00 AM, and I arrived there at 7:00 AM, and I needed to wait for an hour, there was also no telephone to talk before the opening hours.