Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring.
More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.
Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.
About QEEQ:10.0/10
No complaints at all, everything was as described . Well done.
Initially, the car rental company provided a Ford Bronco Sports, which was noticeably smaller and not in the same category as the reserved model. The booking was for a Ford Edge EDGE mid-size SUV. After strong insistence, they replaced it with a Toyota 4Runner. Additionally, the AVIS queue took way too long, and the car pickup process stretched over two hours, severely disrupting our travel plans.
The service attitude was good, but the efficiency was quite low. There were several Toyota Siennas parked in the lot that we had reserved, yet they gave us a Honda minivan instead. When we went back to ask, they said there were none left.
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