CHARLOTTE AIRPORT CAR RENTAL REVIEWS

Car was very clean. And easy to find. Would be nice if I could use my debit card.

Yes upgraded to a sports car in the end with a reasonable amount more.

Last three times I have rented with AVIS the car was not cleaned / vacuumed. At first I thought they forgot to do it, but after three rentals in different cities I am beginning to think it's their policy to let cars through the system with apple cores and trash left in them for the next guy.

The staff were quite friendly and there were no extra charges.

The location is not easily identifiable. Once there, the pickup was rather normal. The van had multiple scrapes and dings on the exterior and the interior looked dingy. The vehicle did drive well though. Drop off was initially attempted prior to open hours. Drop box in front of building but gate to parking lot was closed/locked with no directions to a back entrance that staff later claimed was available. I was only listed driver and unable to drop the rental off due to the gate. Had my wife return the rental when location opened because I had an appointment elsewhere. Staff for return was very unprofessional and wanted to charge fee cause someone other than me drove to return the vehicle. No customer service skills.

Signage at the airport is terrible

Smooth

Voiture neuve et correspondant à nos attentes

There was no staff at night and no prior notice on the pickup form

Like: Staff was very friendly.
Dislike: Even though the staff was friendly she continued to upsell and I told her a couple of times that I wasn't interested.

Asked for a mid size and got a mini an that was their shuttle van. They used a local small car rental outfit. No one the airport k ew where they would pick up. Shuttle finally came after 30 mins and then there was a 20 min drive to find they didn't have a car and gave us their shuttle minivan. Also on return didn't return the full deposit until I asked why.

Extremely satisfied

It was confusing to find pick up location if you are not coming from the airport. Tip: Dollar does not accept 3rd party coverage so if anything happens you will get billed then will have to send it to company

I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Wry smooth car collection . Great prices . Would highly recommend

Counter lady was very helpful, nice and profesional.

Better prices than any other site. Good customer service.

The service attitude was great!

the contact number for emergency kept me for long time till got the call answered and that was during the accident were involved. got worried and the police came and helped me.

liked dealing with this company especially in the USA. I will keep using it for all my travel to the USA

Easy pick up and drop off. Car met expectations.

I found it cheaper through easy rent cars then through the rental company.

Return the car with a full tank, but they don't refund the fuel charge. This should be clearly stated in the rental documents, but it wasn't. They said I purchased a service where I could return the car with any amount of fuel. However, the lady at the pickup said I would get a $27 refund, but the final bill charged me $35. This tank of fuel ended up being very expensive since I only spent $21 on refueling. In short, when using the ZUZUCHE app, they recommend buying various things, you should just say 'No' to everything because they will push all kinds of insurance and additional services. Overall, just say no if you don't understand what's being offered.

The challenge is that what was charged does not equal my online quote.