CHARLOTTE AIRPORT CAR RENTAL REVIEWS

Satisfied

Picked up and returned the car in Charlotte. Pickup was smooth, but due to traffic on the way back, we didn't have time to fill up the tank, which was still a quarter empty. As a result, we were charged $17.6. We thought we had to pay in cash, so we gave the inspector $18, but the amount had already been deducted from our credit card, meaning we were charged twice.

Like: Staff was very friendly.
Dislike: Even though the staff was friendly she continued to upsell and I told her a couple of times that I wasn't interested.

I booked a Ford but got a Kia instead. The car's battery was dead and we couldn't start the car, waiting in the rest area for nearly two hours for assistance. When the rescue arrived, they neither fixed nor replaced the car, just jump-started it and told us to call for help again if it wouldn't start. We had to avoid turning off the engine or seek help from others (otherwise we'd waste too much time). When we tried to change the return location, we were wrongly informed that we could return the car before 19:00. We arrived at 18:10, only to find out the return place closed at 18:00. Unable to return the car and with a dead battery, the rental company rudely demanded we return it to the airport, some 30 miles away. At the airport, the rental company was indifferent. This rental company does not acknowledge the all-inclusive price from the booking platform; I've booked three times and was charged extra each time. Showing them the booking confirmation didn't help; they claimed it was an issue between us and the booking platform.

The service was warm and attentive.

Quite convenient, good service, and the vehicle was smoothly replaced when there was an issue.

Like: Lots of space for vehicle class. Great gas mileage.
Dislike: Air conditioner struggled a little on really hot days but never got too uncomfortable.

Like: Loved the Nissan Versa. Peppy and fun to drive.
Dislike: Staff mumbled and were unclear with directions.

Like: Good riding carthe wait btime to get the car

One issue is that Dollar does not have a service counter at the Charlotte airport arrivals area. You need to follow the instructions to go to the Rental Car Center! Although this does not directly affect the rental process, it affects the consumer experience somewhat. I suggest that QEEQ update and provide notices regarding the pickup information at Charlotte!

We booked a Ford EDGE but got a Hyundai SUV instead. This car is definitely not as good as the Ford EDGE we reserved. Honestly, we are very dissatisfied.

Like: price and condition