GATWICK AIRPORT CAR RENTAL REVIEWS

everything went perfectly

They only had a nine seater minibus for me when I’d booked a medium sized car but luckily one was returned late so I didn’t have to drive around London in a minibus! Counter staff were good and I enjoyed driving the Renault Captur. Rental was cheap but Easirent was hard to find and you need to allow an hour to get there from Gatwick Airport. I’d use them again now that I know where they are and how to get there!

Never use anyone else for your car hire booking!

Car was damaged and service warning light was on dashboard

fast as always

Mileage shown on the out paper was incorrect-in their favour should I have done more than my allowance. Out paper showed tank full but it was only ⅞ full. I took it back full but it does niggle me that someone may be trying it on.

Initial car had two illegal front tyres. Very slow at the desk.

I use green motion seven or eight times a year and have yet to get the car I actually book, but it’s always near new and usually in pristine condition. It can be a bit slow on pickup and they can be super picky with condition on return. I’ve definitely been the cause of a scratch to two in the past, but there’s been at least one occasion where I’ve been charged for damage that I halve definitely not caused, which was barely perceptible and so missed on initial inspection. My advice is to be super picky with anything before driving away.

excellent

fast and easy

nice staff

fast process of booking

Dollar was very nice but took 30 min to do paperwork and bring car out. Much too long for prepaying. The counter person was very nice for too slow.

A false nail and ice cream wrappings were found in the car during our rental. AC was not working throughout the whole rental, and was needed on a particularly hot day in the UK

Speedy confirmation, good prices

During the handover, the inspection was strict, and I haven't got my deposit back yet!

The car was quite damaged lots of dings a panel missing on the lower side. The fan on the car was extremely loud (I am convinced it is on it's way out). Returning a car with so many dings and scratches is nerve racking for a customer as you always worry that the rental company may not have tracked all of them effectively. Also received the car at 3 quarters full so jad to return it the same...as a customer I dont want to guess at the gas station how much to put in...the convenience of receiving a car full and the expectation of returning it the same is a much better customer experience. I was also sold an upgrade for a "premium" vehicle but have to admit it did not feel that way with all of the above. I did appreciate the navigator and that helped me hugely so that was definitely worth it. Staff were great...car mediocre.

Nice car. Very helpful counter staff, and choice of vehicle and super quick to give back

The car was good - paid for an upgrade to give us an additional driver. Delayed at collection due to their internet not working well. Upon dropoff they found a long scratch that could have been there at pickup or may have happened during the rental (it directly lined up with the crease at the base of the doors) - I certainly didn't hit anything but it could've been done when parked some time. Not dissing them on this, luckily my insurance paid the amount in full that I was charged. They are generally fair about rentals and scuffs/dings - I would definitely use them again

The address said north terminal but this was wrong and got sent to south terminal. Waited 45 mins to pick up and first car smelt and had low tyre pressure, so swapped it.

Very easy booking at good prices

Great services, they change the car model to a better one due to unavailability. Clearly explained the services they provided as well as my responsibility.

Very Good

Very Good

Abdul a Green motion employer, was very very good in convincing me to upgrade to unlimited mileage so I paid an extra 70 GBP.

I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.

Received damaged car

cool