The car was good - paid for an upgrade to give us an additional driver. Delayed at collection due to their internet not working well. Upon dropoff they found a long scratch that could have been there at pickup or may have happened during the rental (it directly lined up with the crease at the base of the doors) - I certainly didn't hit anything but it could've been done when parked some time. Not dissing them on this, luckily my insurance paid the amount in full that I was charged. They are generally fair about rentals and scuffs/dings - I would definitely use them again
Car booked was a Volvo V40 but greenmotion gave me a renault captur (not the same level)
Car was dirty inside.
They charged me extra 86£ (for administration costs) because I got a PNC for driving in London congestion charge zone on Monday 05/08/2019.
They did not even gave me the opportunity to manage it myself and not informing me during pick up that I will get a PNC if driving in the city center.
When I returned the vehicle they tried to convince me that some marcs in the wheel and one marc in the door were made by me (the ones in the wheel were already there and the one in the door is almost not visible and for sure made by another car in a car park. Honestly I cannot confirm if the door one was already there or not because is hard to see it).
“Peugeot- We actually received a Peugeot 208 instead of a Polo, which was good.”
About GREEN MOTION:9.7/10
The staff was helpful in using the dreaded Dartford Tunnel, and eased problems thereof with full assistance. First assistant was a bit overbearing when trying to "upsell" insurance.On that subject, there is still a $1500 + charge in my credit card statement 2 1/2 days after returning the car with no problems.Most rental companies do not charge as much, and the charge is cancelled faster.
About QEEQ:10.0/10
Overall, good value, - would consider using again now that we know where to get shuttle etc.
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Great experience, would (and have) use again
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