SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

It was okay. After driving 800 kilometers, the engine warning light turned on. I had to drive back to exchange the car, which was quite troublesome.

Great

Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!

Pretty good, they tried to sell some insurance but it's fine if you don't buy it.

Very close to the terminal, but no guiding signs, had to ask airport staff.

Although it's not a big company, the service is excellent.

The car pickup and return process was very simple.

The front desk service was very average, no smiles throughout. I booked a Ford Explorer 7-seater SUV, but they said they didn't have the car I reserved and gave me a Hyundai of the same class and size. Although I wasn't happy, I accepted it since they didn't have the car I wanted. However, when I went to pick up the car, I found out it was a 5-seater with a small trunk, barely fitting our three suitcases. I insisted on changing the car and argued with the front desk, as it was clearly not the same size or class. After some discussion, they changed it to a 7-seater Dodge. Although it was still smaller than the Explorer, it could fit all our luggage, so I accepted it. I forgot to refuel the car before returning it and offered to pay for a tank of gas, but they charged me $140! They calculated the gas at $9.9 per gallon plus labor costs. This was extremely expensive, and they didn't mention such high fees when I picked up the car. But since it was my fault for forgetting to refuel, I let it go.

I originally booked a FUSION, but I got a Volkswagen Passat instead, and it was only 6 months old. The car's condition was excellent and I was very satisfied.

The experience was very good.

No extra insurance upsell, both pickup and return are within the airport.

Satisfied

Rented a car at Salt Lake City Airport. The directions were very clear, there weren't many people, and the process was quick and easy.

There weren't many people in line, but the process took quite some time. They tried to sell me additional insurance options, which I declined based on the rental company’s policy. Since I was renting from Salt Lake City and returning in Los Angeles, it seemed they couldn't find a car with California plates and tried to give me a downgraded model, which I refused because safety is paramount for long trips. Eventually, the manager managed to arrange a slightly upgraded Ford SUV, which was pretty good. There are gas stations near the return location, and since they require refueling within 10 miles, that was fulfilled, so I didn’t buy the fuel option from the company as their gas prices were a bit high.

Paying extra money is very frustrating!

Instead of the small car model specified in the contract, I was given a Chevrolet SUV. I'm not sure how much additional charges will be incurred.

Very satisfied!

Picking up and dropping off the car at the airport parking lot is very convenient.

Rented a car from the Alamo store at Salt Lake City Airport. The front desk staff were very patient and served us well, clearly pointing out the pick-up location and usage precautions. They will ask if you need extra insurance, just say no, everything else went smoothly.

Pretty good. I was worried about extra charges and potential hassles, but everything went smoothly with both picking up and dropping off the car. Just had a bit of trouble figuring out how to refuel, which took some time.