SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.

Easy pickup, new car, very satisfied

The staff were somewhat cold and couldn't upgrade the vehicle.

The Salt Lake City rental center is right outside the airport, which is very convenient. There's no need to take the light rail or a bus.

I was pleasantly surprised to be given a very large car, super cool.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.

Renting a car is quite convenient, but they didn't have the model I wanted.

The Alamo branch at Salt Lake City is very convenient. You can handle the rental process directly at the airport upon arrival. The process is efficient and quick, and the car models and conditions are good. The only downside is that you need to return the car with a full tank, and it's challenging to find a gas station near the airport. Overall, this car rental experience was very satisfactory.

The staff was very friendly. Since the type of car we reserved wasn't available, they upgraded us for free. The car was in excellent condition!

Excellent service. You can confidently rent a car from this store. It was a pleasant experience.

Just okay. Not as good as the online reviews. A bit disappointing, the car wasn't clean.

High cost performance, fast car rental process, convenient return.

1. They forced me to buy personal insurance, otherwise, they wouldn't give me the car. When I requested to contact the rental company by phone, they said there were many people waiting in line and they could only process their rentals after finishing mine, forcing me to buy the insurance. According to their minimum insurance requirement, I had to pay an additional USD 161. 2. I booked the car with a credit card, and upon picking it up, they required a USD 200 deposit, stating it would be returned 2-3 business days after returning the car. However, it has been more than 10 days since I returned the car and I still haven't received the deposit.

The car was in good condition, service was great, no hard selling, easy pick-up and drop-off.

Very satisfied with the vehicle and the service, but the wait time was quite long

Pretty good. The service was enthusiastic, the car's condition was good. We rented a RAV but it was unavailable, so they upgraded us to a full-size Apache.

The SUV provided by Alamo was in good condition and had only been driven for over 20,000 kilometers. The service was good, renting the car was convenient, and the return process was simple. All of this was unexpected.

The staff at the front desk were very friendly.

Alamo in Salt Lake City is very close to the terminal, just a 5-minute walk. Several car rental companies are in the same building. The Alamo staff were very friendly, and I picked up the car directly with my driver's license. The Ford Escape I rented was unavailable, so they gave me a free upgrade to a Chevrolet Equinox. The car's condition was good, with over 20,000 kilometers, and it was very spacious, although the power was just average.

Salt Lake City Airport wasn't crowded; Alamo had relatively more people, unlike Hertz which had none. Overall, the efficiency was decent—waiting in line and picking up the car took about half an hour.