SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

First, they extended a trip of less than 4 days to 5 days, and the official confirmation receipt was higher than the booked price. They insisted I sign it first before I could raise objections. When I requested intervention from the car rental platform, it hardly made any difference. Only after continuous demands did they change it back to 4 days. During a vehicle inspection, I was dissatisfied and asked for an upgrade. They only mentioned a $15 daily upgrade fee but didn't inform me about an additional fee or tax of about 200 yuan, which is outright robbery.

Kept promoting different insurance

The staff was friendly and provided detailed and accurate explanations. The service was efficient.

The rental company was great. After talking, they upgraded my car to an Enclave. The car was big and comfortable.

Not bad, the staff were quite polite.

The vehicle condition was excellent, and the service was great.

The staff was very nice and gave me a Chevrolet Traverse as a free upgrade. Alamo has been great in the past few rentals, their people are super friendly. The car was powerful and fuel-efficient, making our tour around Salt Lake City, Yellowstone, and Cody quite enjoyable.

Great location right inside the airport, very convenient for travelers! Wide variety of models, and the cars are new!

The store service is convenient and efficient.

Rented a car in Salt Lake City, a female employee at the rental counter helped us finish the paperwork within a few minutes.

Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.

The female staff at the rental company counter had a poor attitude. My English is just average; I could understand some things she said, but not everything. I needed her to explain several times. Maybe she thought I didn't understand anything. She initially told me that my insurance was incomplete and didn't cover roadside assistance and third-party accidents, suggesting I add insurance. I remembered that at least roadside assistance was included when I booked, and the invoice I checked before departure didn't mention it. Later, a phone representative assured me that I had full coverage, so I wasn't worried since I had also bought travel insurance before departure. Perhaps it wasn't displayed on the invoice, or maybe she was trying to help me, but then she privately told her colleague that this Chinese person didn't know anything. Her colleague said there were bigger cars available, but she insisted on giving us the small car we had booked. Her attitude was very unpleasant. It took a long time to get the car, and I don't want to rent from this company again.

Excellent service, the staff was very skilled.

Very convenient, the service was not very enthusiastic but it was thoughtful and satisfactory.

They usually recommend full insurance, which you can refuse.

Good service

They provided us with a booster seat for our child at no extra charge.

This car rental experience was okay. The rules at different locations vary, and QEEQ did not show this, so we had to discuss it in person at the store. Some experience and language skills are necessary.

Salt Lake City's service was very good, better than Billings.

Very good, quick and convenient.