SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.

Counter help lady was very nice but there was a line of 10-12 customers and within minutes the 3 people at the counter went down to 1. Nothing is automated at Fox. don't care that they are the cheapest. There customer service is so bad, we will never use them again

For a luxury rental with only 10,000 miles on it, you'd expect some things to be in good condition. First, the car had dings and scratches all over. We were told not to worry about it but if we were to take pictures. Glad we did because they tried to say we chipped the paint. But that wasn't the worst. We drove from SLC to Provo the night we got in and noticed the car was shaking a lot. We took the car to a Discount Tire in the morning to have it looked at. We planned to pay for balance and rotation ourselves just to save the hassle. BUT, two separate tire shops wouldn't touch the car because it was deemed unsafe. They would only put new tires on it. So we got on the line and it took about an hour to resolve it. They finally put new tires on with an account they had with Dollar. It delayed our day by about 3 hours total. Really irresponsible to not ensure their cars are safe before renting them. 2/32 tread on the tire with bare spots and radials showing. Absolutely something they should have cared to check and fix,

No problems at all with this system.

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

Good to work with

pretty easy

Very poor service. Didn’t provide a well maintained car. The wind shield was damaged and they never fixed it before giving for rental. People at the front desk in the evening shifts are very rude and unprofessional. They don’t have any manners. I will never go with Fox rentals in future.

Satisfied

Everything was smooth as it was supposed to be. Thanks

This was the first time I used Easyrentcars and I am satisfied. I will use it again. Thanks

Counter service efficient and very professional. On terminal with the most reasonable rate

Love Easyrentcars. Use them all the time and they save me a ton of money

Very convenient, just got off the plane and picked it up. Just a queue and a procedure, two minutes.

We spent over an hour picking up the car and the staff at the counter were not only not very helpful but actually quite rude. The car was fine but we would NEVER rent from Fox again. They charged us a $1000 deposit for a $155 rental and it actually was charged to our credit card the day we picked up the car. We rent cars quite often and this was by far the worst experience we have ever had.

Renting from Easyrentcars was very easy and I appreciated that I was informed when there was a price drop.

Great experience with Thrifty

Great experience with Easyrentcars.com as always

Dollar was great. The individual who helped me at the counter was awesome.

I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.

Great service

Procedures are simple and straightforward, no pushy insurance sales, clear explanations, and easy to find location.

Very disappointed with the car they offered. I rented thru you, a Rav 4 or Santa Fe. They offered ONLY a small Jeep which appeared to be like a compact or small SUV. Had to take a Mitsubishi Outlander at $655.00. Had no choice to go with another car rental company as I had to drive about 170 miles that day. Will never rent from Fox again as their inventory of cars is very limited. Is there anything you can do to get me a partial refund due to the much lesser amount I had agreed to with your company? I was supposed to pay Fox $465.49 for the Rav 4 or Santa Fe, but ended up paying $655.00 for the Mitsubishi Outlander, the only larger sized SUV than the small Jeep they offered.Not fair at all!

How am I guaranteed to get the size car I agreed to if I arrange the rental thru a third party like your company vs directly with the car rental facility?

The car was posted at having a full tank but the tank was only 5/8 full. We pointed it out and it was confirmed.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.