SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.

Booking platform is easy with no issues.

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

Email describing where shuttle at airport was located was totally wrong - tried to reach Fox but recording several times indicated that I would have to call back. Once found had to wait for shuttle to return because it was full - then there was at least 6 people standing. My reservation was for a 9:00 am flight. When I finally got to pickup location there was no cars and was told that it would be 1:00 before any cars would be available. I had this car booked for weeks - just bad business!

For a luxury rental with only 10,000 miles on it, you'd expect some things to be in good condition. First, the car had dings and scratches all over. We were told not to worry about it but if we were to take pictures. Glad we did because they tried to say we chipped the paint. But that wasn't the worst. We drove from SLC to Provo the night we got in and noticed the car was shaking a lot. We took the car to a Discount Tire in the morning to have it looked at. We planned to pay for balance and rotation ourselves just to save the hassle. BUT, two separate tire shops wouldn't touch the car because it was deemed unsafe. They would only put new tires on it. So we got on the line and it took about an hour to resolve it. They finally put new tires on with an account they had with Dollar. It delayed our day by about 3 hours total. Really irresponsible to not ensure their cars are safe before renting them. 2/32 tread on the tire with bare spots and radials showing. Absolutely something they should have cared to check and fix,

No problems at all with this system.

I’ve mentioned this twice already in my chats with your online customer service.

Good to work with

pretty easy

Expectations met. I always root for the little guy.

Easy process. No problems.

We spent over an hour picking up the car and the staff at the counter were not only not very helpful but actually quite rude. The car was fine but we would NEVER rent from Fox again. They charged us a $1000 deposit for a $155 rental and it actually was charged to our credit card the day we picked up the car. We rent cars quite often and this was by far the worst experience we have ever had.

Renting from Easyrentcars was very easy and I appreciated that I was informed when there was a price drop.

The line for pickup was horrible. Over an hour and horrible customer service.

Great experience with Thrifty

Great experience with Easyrentcars.com as always

Dollar was great. The individual who helped me at the counter was awesome.

Forced to buy insurance; can't pick up the car without it

Great service

Procedures are simple and straightforward, no pushy insurance sales, clear explanations, and easy to find location.

The car was great - though borrowed from Hertz since they were out of cars. I had to wait in line for over an hour, much of the first part with only ONE employee trying to serve a LONG line of customers. Finally someone else showed up and it moved faster. The lady who helped me was very friendly, especially given the circumstances - she just needed more help!

The staff was very friendly and helpful.

Advantage did not have the car we want. They say that their cars are for first come first serve (base on customer that come in), even though I reserved it online. We have to upgrade and pay more for an SUV. Basically they gave us an option which isn't much option to choose from. They say reserving online only lock the price, but doesn't lock the car, which then I don't understand what is the purpose of me spending my time choosing the car for so long, because in the end, the car availability is in correct and it's totally up to what advantage have.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.

Awful. Total bait and switch! I was given a bill of $127 at drop off. I later got an email with a price of $266. 74 minutes earlier than estimated return time, and I am charged an early return fee! What is that? The quoted daily rate went up. All total bogus charges added on to the original bill.

The process was quick and easy, and what I thought was a good deal. Turns out the good deal was a bait and switch. Nothing the actual easy renter cars can be blamed for.