SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

Our rental was amazing. We fell in love with it when we first picked it up. It was hard dropping it off due to so much memories with it in less than a week that we had it. We highly recommend dollar car rental. Definitely coming back

It was Easy, Fast & our favorite, AFFORDABLE. Couldn’t ask for more.

Pickup and return were very convenient. We got a hybrid car this time, saving a lot on fuel costs. After returning the car, the system mistakenly showed it wasn't fully fueled, but this was corrected over the phone by a helpful staff member.

There are few staff at the pickup location and no Chinese service, so you may need to wait in line for 20-30 minutes. The staff will try to upsell rental upgrades, which makes it more expensive and not very cost-effective.

To be honest, quite disappointed, this is the first time I rent on Fox, also the last time. The service of fox is terrible, no one told us the car was cleaning when we picked up. We spent over 1 hour to pick up a car and in the car, there are stains everywhere. And acceleration of this SUV is really terrible, in the YellowStone park, it lacks of power to accelerate the speed. The pick up place is really far from the airport, and shuttle is over 30 minutes. We spent more $20 on Lyft.

The line was long but employees are very friendly.

Best deal ever! Included collision coverage with low rate and extra driver.

No. I expected a little more economical in terms of gas efficiency. It gave around 17 miles per gallon combine. Engine light was on during my first 200 mile journey.

It might be better if reserved an economical car similar to Volkswagen.

Friendly and efficient service

Spent too much time waiting to get our car.

Said I would pick the car up at 10:30, ended up getting there at 11:30. I was told that it would be 45 min to get a truck. After getting frustrated and telling them that I would take a car that wasn’t clean they got me one fairly quickly. Coming from someone who is executive elite with National I am not used to this level of service.

Prompt order response, but follow-up service was lacking

Car cost more than expected. I did upgrade to a Kia, but they did not acknowledge my $30.00 lower price that I showed. The counter girl seemed eager to get me out and did not to deal with the lower price I asked her. The car was not real clean but I took it anyway. Also, when I returned the car, I knew it would cost me extra for had but did not expect an $8:00 surcharge to put the gas in. All said and done, I would give Dollar no more than a C plus overall rating

No

This SUCKED I arrived. The budget counter could not find my reservation. Once I show them they then found 2 reservations. They could not figure it out so sent me into the main desk. These people were incompetent. I waited 30 min. Then when they got to me they told me that I had to wait 45 min for a car. Then at 45 min I check and they told me that they had no cars and there were > 10 people ahead of me. I walked over to Avis and book a car. I missed my appt.

Our car was brand new, service was great. Fantastic experience!

So easy to book, great rates. Love the service!

They maliciously added various insurance options or packages to your order.

Great service

Thank-you great

Agent put us in a SUV versus the Truck as it was not available and it turned out to be perfect! NO additional /hidden fees or charges was great!.

No staff accompanied to inspect the car. The car they gave me showed 'engine oil change soon' on the dashboard halfway through the trip. I wasted a lot of time and gas trying to contact Avis, but got no response. Customer service didn't answer, they only took calls for new bookings.

Car rental service was excellent. The counter person was very friendly and very good at service. Got a brand new car, which was nice to drive. Airport port pick-up and drop was on time. Overall I and my family very much impressed with the Fox Rent A Car.

Portal was Easy for Booking car and good price. Price was good to compare to other rental providers.

I was a bit worried after landing in Salt Lake City, as it was my first time renting a long-distance car in the U.S. But it turned out my worries were unnecessary. As long as you book through QEEQ, everything goes smoothly.

The pick up was smooth even with a small wait due to the queue. Staff was great and clear. We didnt get the requested Jeep but got something comparable. Delivery process super effective and all the paperwork was sent by email for safe keeping.

Was my first time. Impressed by the smooth and easy way to book a car rental.