SALT LAKE CITY AIRPORT CAR RENTAL REVIEWS

The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.

No waiting in line, processed car pickup directly inside Salt Lake City Airport, very smooth, staff was also nice

The car was in good condition, although the front desk staff wasn't very friendly during pickup.

Additional driver fee is very high, the store doesn't remind you, and the website is not clear

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

No service to speak of.

Good, but they charged a fee for an additional driver. $52.36, a bit expensive.

A bit slow at check-in, need to add a 4x4 filter option since required in SLC canyon roads to slopes in winter.

Fox only has one shuttle bus to and from the airport. When there are many people, you have to wait a long time. The one-way trip from the airport to Fox takes about 15 minutes. Upon arrival, I had to wait for three shuttle buses before I could get on. At the company, I waited more than an hour to complete the paperwork. When I got the car, it wasn't washed, the gas tank was almost empty, and there was a collision mark on the front which they needed to record specially. The fuel level was only at 1/8, and they told us to fill it up ourselves and return it at 1/8. This is very unreasonable... Overall, the experience was very bad. The price wasn't much cheaper either. I strongly suggest choosing a larger company.

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Easy pickup and drop-off, fast service.

Nice upgrade to AWD due to the snow, perfect car.

I left my jacket in the car and realized it after airport security. I quickly returned to the rental place and the staff were very welcoming and efficiently retrieved my jacket. Great service.

Queue and processing time were too long. We had to wait for more than an hour and a half despite being exhausted from the trip.

It was quite a good experience. The counter was very efficient, and the pickup process was simple and quick.

My wife had to pay over ten dollars a day as an additional driver, but with Avis, it was free.

Satisfied with the rental service

Great attitude

Lots of paperwork that took a long time to process. Vehicle had noisy tires that sounded out of round. Needed new wiper blades.

Staff attitude was unfriendly