8 /10 Very good
Reviewed: Friday, November 22, 2024
Like: Vehicle
Dislike: they charge me USD 10/gallon for fuel.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was as promised and suited our needs.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Even though I took the maximum on insurance the counter staff person said I was not fully insured and advised I take extra insurance - which I did.
I then hired another car that I also booked via easy car and this was fully insured.
Why the difference - I will see with my next car hire if this follows the Boston hire or the Minneapolis car hire.
Don’t understand why the difference
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
amzing
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Professional worker and high quality service.
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
The electronic toll charges in Boston was not known to me and I have to call budget hotline to understand. It will be better it is stated in the contract or email
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
One of the best times experience
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
good price, delivery of car took little more time than usual. late night not my counter persons. The counter persons didnt ask me for toll pass machine. Hence I have paid too much money without that device. Usually all rental counter persons asks, but he didnt and too forgot to ask. Hence ended up in paying more.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Thank you
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Car was nice and large!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
This is the second time I’ve booked with Budget and they always seem to keep it quick and simple. No hidden fees and the absolute best prices around.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
Get a car with broken Front bumper looks like after front crash.
Replaced it immediately to our request.
Check car carefully.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
Ordered a Ford Fusion, got Nissan Altima instead. Not really similar to my opinion.
Waited for more than 10 minutes on car return :(
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
All good
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
They don’t have the truck.They give me a mini van instead. Not very happy. The car was bumped and have noise when I driving or turning.
Read More >E.Rodriguez zaragoza
Boston
8 /10 Very good
Reviewed: Friday, November 22, 2024
The car was ok but the tariff didn’t match with the one on the app it was more expensive at the moment of pick up
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
As a whole the experience wasn't bad, especially as the car was concerned, but the customer service for me was a total disaster. First, I was charged a second time for a 100% prepaid booking. I had to show them this on return, so they started doing something to correct it - and I'm still not sure whether they did it so that I didn't pay anything additionally. Second, nobody warned me that the moment I get out of the rental location, I will get into a city tunnel that is actually a toll zone. And the toll charges by Budget are anything but budget - it's a complete rip-off. I was charges over $22 for one single toll charge (and my friends living there told me they are paying somewhere between $1 and $2 for the same thing. Other than that - no problems, great car, well, nobody cares about marks and scratches in the USA, they don't even bother marking them on the protocol or checking for them on return, but I am already getting used to this.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent friendly customer service.
Very clear with no hidden costs or fees at the counter.
Read More >6.7 /10 Average
Reviewed: Friday, November 22, 2024
Le personnel à Boston était assez froid au guichet mais très sympathique lors de la prise du véhicule, en revanche celui-ci avait déjà beaucoup roulé et n'était pas en très bon état.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
So havia um funcionario no balcão de atendimento para atender a todos
Read More >9.7 /10 Excellent
Reviewed: Friday, November 22, 2024
Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.
Read More >7 /10 Good
Reviewed: Friday, November 22, 2024
Car was dity on pickup. No floor mat on passanger side
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
When I picked up the car, it was snowing heavily in Boston, and there was no one at the reception area. The attendant was very patient with me. Since I had to return the car early in the morning, the attendant patiently called to check if self-service return was possible. Due to an issue with the insurance on my order, it took a long time, and I ended up changing to an order with insurance. The entire car rental process took nearly half an hour, but the attendant was not annoyed. Considering that I was driving to Richmond, he offered me a larger car and repeatedly reminded me to be careful because of the snowy conditions in Boston. (Indeed, the roads were very slippery that day, and I could only drive at less than 10 km/h. Even slight acceleration made the wheels slip, but the roads were much better the next day.)
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Not bad.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Really great! Renting a car in the US is very convenient!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Dishonest, threatening customers to buy insurance. Customer service personnel coerced customers into buying additional insurance on the pretext that third-party insurance was not included in the original order. Moreover, the final bill included four inexplicable charges that were not disclosed in advance, which constitutes fraud.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
When picking up the car, the male staff at Budget counter informed me that they no longer had the Ford Explorer I reserved. They only had a Chevrolet Suburban, a large SUV, available with an upgrade fee of $125 per day. Considering there were six of us with six pieces of luggage, we had no choice but to agree to the upgrade. Renting it for two days including tax came to $599.47, almost $270 more than the originally confirmed amount on Zuzuche.com! I thought the Ford Explorer I initially booked would have been sufficient for us and our luggage, but Budget's failure to keep the model we reserved resulted in significant extra costs. I will not be using Budget again. Compared to a friend's experience at another rental company where they got a free upgrade under similar circumstances and were even given an additional day's rental due to the larger vehicle's higher fuel consumption, Budget's service was disappointing. Additionally, the process to pick up the car at Budget was slow, and there were no staff to accompany me to the vehicle. They just handed me the keys, and I had to find the car in the lot myself. When I had questions there, no staff were present to assist. The entire pickup process took almost 45 minutes.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The car is good and the price is low.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Great service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service is convenient, highly efficient, and extremely satisfactory.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I picked up the car at Boston Airport in Massachusetts, USA. The pickup process was clearly explained on the QEEQ website. Once I had prepared the necessary documents, I got the car quickly. The company staff were very friendly. The car was almost brand new with less than 5,000 miles on it, and it was in great condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, simple procedures!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Average
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The car was too old, the brake pedal too hard, and there was noise from the brake pads or brake axle.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Professional service
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
I don't understand why I was charged an extra $39.85 at the end.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Renting a car in the US is really convenient. Upon landing, a shuttle bus takes you to the car rental lot. You present your driver's license, international driving permit, and passport, authorize a pre-payment, and they tell you the parking spot. When you find the spot, the car keys are already there waiting for you. Just drive away. Returning the car is even easier. Drive to their parking lot, and an employee uses a device to inspect the car, then provides an invoice. In less than a minute, you're done. We even changed the return location twice during the trip, and they agreed without any hassle. Highly recommended.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
This is my second time using this rental company. The process is smooth and the service is excellent.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Convenient procedures.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
There were quite a few people when I rented the car, so I waited for a bit. Returning the car was very quick and the service was warm.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Promoting insurance, unclear charges
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Charged arbitrarily for many fees.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Avis and Budget provide very poor service with lots of hidden charges. I advise against using them!!!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service and quick rental process.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Picking up and returning the car was extremely convenient. The car was nearly brand new.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Aggressive Upselling
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Americans generally have a bad attitude, especially black people who always seem uninterested in helping.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
They added extra insurance during pickup, and the staff didn't explain it. I only found out during dropoff that I paid over a hundred dollars more.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The staff attitude is acceptable, and they are quite patient in explaining terms when they notice your English isn't great. Overall, if your English isn't too good, don't worry. Take your time to read through, look up words in the dictionary if you don't understand, and ask more questions. Don't confirm anything you don't fully understand. If the staff tries to upsell, just say: no thanks, I just want what I ordered.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Budget, a company under American VISA, is a high-quality, well-established service provider.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The wait was too long, not efficient. Despite the long line, the staff was chatting and joking without speeding up the process.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Not bad
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Charged for insurance twice. I already bought insurance when booking on the app, but was asked to buy it again on site. Very expensive and frustrating.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Not very satisfied, waited in line for an hour and a half to complete the paperwork
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They attract customers with low prices, resulting in extremely long queues. You have to wait at least 40 minutes, while other rental companies almost have no queues. Because of the crowd, BUDGET's staff were rude and deceived customers!! I had already chosen insurance and paid in full online. After waiting for a long time, I was in a hurry to pick up the car. However, the counter staff aggressively sold us insurance. We said we didn't need it, but they still made us sign and charge an amount equal to the 5-day rental fee. It's terrible.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
There were a lot of people in line, waited for more than half an hour! The key issue was the irresponsible staff. I booked a 7-day rental from 8 AM to 8 AM for a different drop-off location, but they changed it to return by 12 noon, charging me an extra $30. I didn't notice it at the time. It was only when I contacted the rental service customer support that they discovered it. When I went back to clarify, they used various excuses, saying the location wasn't open in the morning! The drop-off location opens at 8 AM, so I arrived at 7 AM and waited till 8 AM to pick up the car.
The rental service already provides third-party insurance, but they'll tell you it's not included and suggest you buy it. Insist on not buying it.
Make sure to check the charges carefully when picking up the car. If there's any issue, contact customer support.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Service was satisfactory, and staff were friendly. However, there was no advance notice about the fine for late returns.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Long wait times; overcharged during the return process, currently in the process of filing a complaint for a refund
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
It was okay, but the route out wasn't clear, and the signs were not obvious.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Promoted insurance
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Do not go to this Budget. They mislead you. When picking up the car, they used an electronic contract that I didn't fully understand before clicking to the next page. In the end, I unknowingly bought several unnecessary insurances and other items. Even though I returned the car with a full tank of gas, they insisted it was short and charged a ridiculously high fuel fee! I will never go to this Budget again!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
During the pandemic, they provided detailed information.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
As always
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
An elderly lady at the counter was great; she upgraded us to an SUV, a Ford Escape, for free. Both pickup and drop-off were easy and convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Budget is quite dominant in Australia. This is my first time using Budget in the U.S. The main reason is the price advantage.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Overall alright, but they kept trying to upsell.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
My English isn't very good, but the counter staff were quite patient.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
We had already paid for a full-size SUV, but upon arrival, they told us we had reserved a compact car and insisted we pay extra for the larger vehicle. Being forced into an upsell felt really unpleasant.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
There was quite a queue at the Boston airport pickup point, but the counter service was relatively fast.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
No lines, and the service was pretty good!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Budget car rental is quite fast. It took less than 5 minutes to go directly to the parking lot and pick up the car.
Read More >Kimberley Howell(s)
Boston
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Shared the same counter with Avis. Although there were many people, they had the most open windows. The wait time was within 15 minutes.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
It's okay
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The car was in good condition.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
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