Had to wait in line for a long time. There is some confusion about the charges because I didn't pay directly through the app. The price at the front desk was about a few dozen dollars more expensive than shown in the app. Now I'm contacting customer service for after-sales inquiry.
It was okay. Parking in Cambridge is particularly difficult and I received a fine. The rental company did not agree to deduct it from the deposit, so I had to go to the Cambridge Traffic Management Center to pay the fine myself!
It was the first time I was using car rental company, and this one had the best opinions, no problems, no hidden fees, I've got really nice car with only 2800 mileage.
About QEEQ:10.0/10
Good price, and deal includes all protections of the car, everything was like the site said, good thing was the check list for pickup.
We were given a complimentary upgrade and the car and the process all worked very well. Because I'm AVIS preferred I could skip the incredibly long queue in the main booking hall and go straight to the preferred desk. If I wasn't I think I would have waited over half an hour to get to the front of the queue (which we stood in first before seeing the sign to AVIS preferred)
About QEEQ:10.0/10
All worked vey well and when I had a support query it came back quickly with an answer
The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.
“No easy, not straightforward, has added cost and worry.”
About AVIS:8.0/10
I've been charged twice, despite paying you in full on booking, Avis have also charged me. A case has been raised and you are dealing with it, but it's inconvenience and worry I could do without and has tainted the experience.
1h30 pour récupérer la voiture a boston.
Première voiture dégueulasse et endommagée : 15 min de plus de perdues. Deuxième voiture en excellent état. Pas trop de surprises a part qu'ils ont essayé de nous coller des services additionnels ni vu ni connu en nous demandant juste d'appuyer sur ok.
Overall, it's quite convenient. Although I refueled the car before returning it, I was still charged. Be sure to keep your refueling receipts for any future claims.
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