CAR RENTAL REVIEWS ON THRIFTY AT RONALD REAGAN WASHINGTON NATIONAL AIRPORT, DCA

Initially, they said there were no cars available, but eventually they resolved it.

Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.

No problems with this car rental, will rent from Thrifty again if the price is right.

No issues, smooth pickup and drop off of rental vehicle. Friendly, competent staff.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

Buen servicio

Los vendedores del mostrador intimidan al usuario con los seguros y terminamos pagando mucho más de lo que se hace la reserva.

Mostrar los precios totales reales con seguros. En el mostrador termina el usario pagando hasta un 50% más de la reserva original.

When renting the car, we were only informed about one option for ezpass rental at $16.99 per day, without mentioning any other alternatives. After 9 days of rental, the total cost including service fee and tax was $145. However, we only needed the toll pass for 3 days. We could have chosen to pay the ezpass rental fee and then pay the actual toll charges. Additionally, Thrifty's ezapass rental fee is higher than other rental companies at $12.99 per day. The slight savings on the car rental fee does not offset the higher toll device rental fee.

Pickup was simple but beware of hidden prices. Ended up paying about $100 extra than planned at the checkout. Cars were in pretty poor condition from their apparent cleaning - wasn't prompted to fill in a damage form and the company offered me little support in advance with Florida toll roads

Very easy to book.

smooth process.

no price drops. however, car booking was smooth and price was good

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day

Staff is good. Waiting time is less than 45 minutes. Car is superb. Highly recommended.

Very good platform!

Good location and service

Excellent service overall

Excellent service

Too much waiting time for delivery