GEELONG CAR RENTAL REVIEWS

Pretty good

Car wasn't thoroughly cleaned still sand on floor and seats. Rest was good. Gor to dealership and was told that it was not open on the Monday we were to bring back the car so we were forced to pay an additional day. Very frustrating.

The service was decent, but the car was too old. Even after refueling, the fuel gauge didn't display properly.

The management fees are not transparent and exaggerated. There is no explanation given before picking up the car, and once incurred, the fees can be higher than the rental order itself. The calculation method is unclear, and pre-authorization allows direct charges without the renter's consent. Renters are completely at the mercy of the companies.

The rental company moved, and the GPS couldn't find it. They came to pick us up after we called. Very responsible and friendly.

Overall satisfied. The store has few staff and they are quite busy, always answering the phone. The first car had a problem with a broken high beam light. After we reported it, they immediately gave us a replacement car.

Not crowded, excellent service. Picked up the car in Geelong for a self-drive trip along the Great Ocean Road. I didn't know the route, but the staff enthusiastically explained everything and even drew a map for me. Very satisfied.

Communication was not smooth. After informing that we did not purchase the Europecar recommended insurance, it took a very long time to explain, and the entire pickup process took nearly two hours. This insurance issue created potential problems later. We were charged RMB 12,900 for minor car scratches (surface scratches), which is outrageous. Not sure if the rental platform will cover this or not. I will never consider domestic insurance for foreign rentals again, it's time-consuming and stressful with all the compensation worries.

The waiting time is about 5 mins. However the document process took about 20 mins as the computer hanged(told by the staff) or she is very slow in doing her work

No Chinese service and pushing insurance. Due to being in a rush to drive away, I ended up buying insurance twice, once via the renting app and once from the rental company! Additionally, any traffic violations will incur a fee of 44 AUD.

Everything good

Very goid