Communication was not smooth. After informing that we did not purchase the Europecar recommended insurance, it took a very long time to explain, and the entire pickup process took nearly two hours. This insurance issue created potential problems later. We were charged RMB 12,900 for minor car scratches (surface scratches), which is outrageous. Not sure if the rental platform will cover this or not. I will never consider domestic insurance for foreign rentals again, it's time-consuming and stressful with all the compensation worries.

No Chinese service and pushing insurance. Due to being in a rush to drive away, I ended up buying insurance twice, once via the renting app and once from the rental company! Additionally, any traffic violations will incur a fee of 44 AUD.

Car wasn't thoroughly cleaned still sand on floor and seats. Rest was good. Gor to dealership and was told that it was not open on the Monday we were to bring back the car so we were forced to pay an additional day. Very frustrating.