HAMBURG CAR RENTAL REVIEWS

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

impossible to download and use the app with the promised 60$ discount

Car provided was not SUV we booked, however at the rental desk they have different opinion.

All good

If the full insurance coverage is cheaper, that would be great. Cox the insurance itself is almost the same price as he vehicle price itself.

Easy usage, if your company can offer full coverage, that would be better

Was given a car in a group below what I had paid for and then offered an UPGRADE to the group I had paid for. I didn't accept the ”upgrade”

Both pickup and drop-off were in the terminal parking lot, which was very convenient. The car also came with a GPS, which was a pleasant surprise.

I was charged a violation handling fee without receiving any fines.

It took a while to get the car due to a lot of demand. Service staff were friendly and did their best

The car exceeded my expectations,Haven't checked the charges yet. the service in Hamburg though was arrogant, not helpful and did not function well. On my question why not someone could go with me to the car deck , the answer was just, we don't do that. So after 20 hours of traveling I had to inspect a car, then call them, then nobody came, then call them again, and then someone came and inspected it with me. WHY? why could they not send someone with me , if they knew there were scratches on that car. This is not acceptable and budget should really check wat is going on at German counters. the return was difficult because the way to car return is marked car rental not car return and Hamburg Airport is confusing in the way it is built. At the return, the guys had to do chatting in the office before they served people.

I went to pick up car at 6 pm they said I am late and u available cars and I must upgrade with an extra money or no car

I'd booked 'Premium' which refers to LDAR, instead they only had a downgrade ready for me (FDAR). They said they could not get any premium, but then they also did not notice me before pick-up, giving me the chance to rebook at another company. I called the station next day to lett them check for a possible switch of cars at another town where I stayed over weekend, but they never rang me back.

Onewayfee was higher than on my booking. A climate fee was added why?!?

I booked a Mercedes and got a Kia instead. How could I be satisfied?

The waiting time was extremely long. I arrived early to avoid any issues with my order and to cancel if needed, but the long wait made it impossible to cancel my order. Alamo did not accept the driver’s license translation from other companies, preventing me from picking up the car. I have used this translation at Hertz and Europcar without any problems and confirmed this with other companies. Alamo was the only one that did not accept it and did not allow me to cancel my order. QEEQ also refused to give me a refund. Therefore, I am very dissatisfied with the services of Alamo and QEEQ!

Limited car models, they tried to make do with a Golf. Had to pay extra.

Initially, I was very dissatisfied, but after communicating with QEEQ customer service, their attitude improved greatly.

Nothing to complain about.

The car, and free upgrade, was fabulous. The only frustrating thing was the checking process when we dropped the car off. The 'checker' checked cars who had arrived after us first and this was particularly frustrating as we were in a hurry.

Yes the car exceeded our expectations and also we didn't wait to get the car. The stuff is very helpful. Everthing is okey!!!

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.

There were fewer people in the morning, no lines.