“From Hamburg to Neumünster Outlet - Kiel - Lübeck - Hamburg”
About Buchbinder:6.0/10
The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.
“Hamburg and Surrounding Attractions, So Beautiful”
About Europcar:10.0/10
Excellent car rental company. Our train was canceled, making us 3 hours late for the pick-up time. Our phone had no signal, so we had to ask QEEQ for help. Thanks to QEEQ and Europcar, not only were we able to reschedule the pick-up, but they also proactively upgraded us to an automatic car. A very pleasant first overseas car rental experience!
The car rental service was exceptional. Even though I couldn't understand what they were saying, I could feel their patience while they explained things to us. Just for that, it's a full score.
Booked a Volvo and paid, but was given a rear-wheel-drive Opel. The steering wheel struggled occasionally on the highway. Why not offer a free upgrade when the car is unavailable?
Like: He was very personable. Answered all my questions. Hopefully gave me a good deal. Dislike: I needed more information on the ins and outs of the BMW.
I booked an automatic, but was given a manual car without being informed. By the time I got to the garage and realized the mistake, the rental office had closed. Extremely poor company.
Additionally, the car had scratches when I rented it, which was noted in the contract, but they still maliciously charged me. Terrible service, I've never had such a bad experience.
The Hertz in Hamburg had very few cars. I reserved an automatic, but they were not prepared with the right vehicle at all. There were no automatic cars available. After waiting for two to three hours, they finally arranged an automatic car, but it wasn't the model I had booked. Very disappointing.
The pick-up location provided was incorrect, misleading us to think it was close to the train station. We ended up spending 20 euros on a taxi to get to the pick-up point!
Like: Not only was I treated well, but I overheard how one of the other staff members went out of her way in assisting a couple who struggled with the language.
The service was mediocre and there seemed to be some unfriendliness towards Chinese customers. Moreover, the sedan turned out to be a hatchback when we picked it up.
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Car hire at/near landmarks of Hamburg
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Beau Bentham
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