No premium available and downgraded

Picking up and dropping off the car at Frankfurt Airport is very convenient. There's a counter in the arrival hall where you can complete payment and then go to the underground parking level 1 to get the car. Returning the car was a bit tricky, however. The navigation led us to the lower levels (B2 and B3) of the parking lot. After driving around and exiting, we asked the security at the exit and found out that the entrance to the rental car parking area on B1 is near the parking exit via a small ramp. It would be great if the navigation could direct us to that ramp directly. When returning the car, three people inspected it thoroughly, showcasing German meticulousness. In contrast, in France, a single person glanced at it and said it was okay.

Rented a car in Germany; previously had an accident in France and the car was towed away. The German company actively coordinated with the authorities to help us get a new car for free and continue our trip. We rented two cars, and only one had an accident. Even though the other car also had an issue when we returned, having full insurance saved us from further trouble.

Sometimes there were no cars available, and I had to go to another location to get one. Plus, I had to buy insurance, making the total cost similar to the rental price.

I am very satisfied with the service. It was easy to find the car rental counter at Frankfurt. The car was in excellent condition, having only 5000 kilometers on it.

Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?