HAMBURG CAR RENTAL REVIEWS

This company is good, rented from them twice, upgraded each time

Service from Hertz was excellent, very satisfied.

The service was great, but when returning the car, the specified spot was Terminal 1, Bus Stop 29, which was nowhere to be found. There were only stops 1-24. I had to ask many people, none of whom knew either. It took over an hour and numerous international calls to finally reach someone. Even the car rental return center at Frankfurt Airport was easier to find. If there is no return location at the airport, it is suggested to choose a more easily accessible location. Returning the car in Stockholm was much easier; there was a fixed location. However, the navigation couldn’t find this spot, and I had to ask many people to find it when picking up the car as well.

The car rental pickup is right at the airport, which is very convenient. We compared prices among several car rental companies and chose this one because they were cheaper. The car was quite new, a Volkswagen, and we were satisfied.

A standard car rental counter abroad.

The shop is quite small, but the service is excellent and very welcoming.

The car is quite new and overall pretty good. However, they charged an extra 300 euros as a deposit. When I returned the car on the 16th, they said it would be refunded to my card within 3 days, but it's the 22nd today and I still haven't received it! Please help verify and respond.

Picking up a car in Hamburg city center is not easy. There is no branch office, communication is inconvenient, and I made several international calls to the central office, which redirected me to a branch office. I waited for two hours and finally got the car in front of a Starbucks. Returning the car at Munich airport was also problematic. The branch office is far from the airport, and after returning the car, I had to wait for the branch to arrange a vehicle to take me to the airport. As I was in a hurry to catch my flight, I took a taxi to the airport, costing over 20 euros.

Good location

The service was quite enthusiastic.

This company is terrible and untrustworthy. They pressure you into buying full insurance, tell you that there's no need for a vehicle inspection, and then charge you for pre-existing damages. It seems that the previous renter probably paid for the damage and now they are scamming new renters with full insurance to repair the car. Your company in Berlin doesn't even pay for parking fees and gets chased away. It's a disgrace that such a terrible company can exist in Germany and tarnish the country's reputation.

Easy procedures, very good price

The staff at the car rental was very nice. Knowing it was my first time renting a car and I was quite nervous, he took me to the car.

Very good, the staff was very friendly, and returning the car was simple. Since we drove carefully, the car was well-maintained, so there were no disputes afterward.

The car was new, with only 6000 kilometers on it. It still had that new car smell. European cars might be different from cars back home; you need to press the accelerator harder, otherwise, the flow is very severe. Everything else was good, and returning the car was also very easy.

Everything was very convenient and fast, but there was an additional charge of 50 euros for an extra driver.