LAUNCESTON CAR RENTAL REVIEWS

Got an upgrade from small to compact SUV. Fantastic

Good value and app was helpful although took a little bit of time to set up.

The car seemed to have been roughly handled by the earlier customers. The car was not properly cleaned. The air con had a strange smell when switched on. We had to return our car 18 days earlier than the scheduled date due to death in our family. We had called apex if we could return it in Hobart (we had picked it up from Launceston) but they refused. Even though we were grieving and had to leave immediately they did not give us that option. We had to drive to Launceston in the middle of the night and then the after hours drop of location was not open so we waited for 45 minutes, all this with a small 2 year old toddler. After that we have been chasing apex for some refund (we booked for 24 days and returned it after 6 days) as we used up only 1/4th of our booked days and due to extenuating circumstances. All places like hotels, bnbs, airlines refunded/waived extra charges when we provided them our reason and documents. Apex guys are refusing to coordinate and refund us any money. We will never book from apex again.

Easy rent cars has always been a great platform to get rental cars at good prices.

Great

Great

Waited a very long time to get picked up at the airport. Caled an waited on hold for over 10 mins then requested a call back and never got one

Met the expectations

Able to find a good vehicle

The counter was a little crowded with only one staff

Later I found a cheaper option but was lazy to cancel and rebook thru another website

We were early (flight change) and returned it late. The additional day's fee was very reasonable. They swapped cars to cater for us. Car was awesome with no problems experienced.

Since we were forced to change our arrival and departure flight time (Jetstar), we needed to add a day to our booking but Easyrent couldn't manage this and told us to cancel our booking and re-book. This seems an extreme solution. In the end, we solved it with Thrifty with no issues. Apart from this, very happy with both Thrifty and Easyrent.

As the Airports are busy place, you need to keep at least 2 people for processing.

Na

Free upgrade. Excellent experience.

Car was well maintained and upgraded too. What really bothered me was- no person at the counter neither did I receive any info before hand. After a long wait, security at the terminal empathised my situation and guided me to the workshop where I finally found someone from Alamo washing the car. He was unaware of any booking and contacted the manager. Finally, someone arrived after 30-45 mins wait to complete paperworks and handover keys. I understand the issue of short staffing bcoz of covid but I felt it could have been handled much better and organised

The Thrifty check-in was fast & painless

Straight forward process

Excellent service

Excellent service

Free upgrade to bigger vehicle

Charged in US dollars even though preference for AUD

They were absolutely fantastic: quick and easy check-in / out as well as shuttle service to the gate.

Big company worth trusting

Good car conditions, friendly staffs

Easy to book

Car was fantastic. As our flight arrived early, i had to wait for the counter to be opened, approximately 25 minutes.

Easy to book and good correspondence.

Car was dirty, air conditioning was not working

Great service attitude, short waiting time.

They were so nice and welcoming to Tasmania. Really nice gentleman at the service desk. Car was in very good condition.

Very easy.