“Ordered a Large SUV, only to be given a standard SUV with little compensation.”
About Europcar:7.3/10
Waited for ever at the counter, then told car ordered was not available, had to take another car without compensation. Would of been stranded at airport otherwise. is suspect Europcar always put a low priority on customers who book through 3rd parties.
We got a Kia Rio instead of the Accent. That was fine by us. The only issue was sometimes the streets of lauceston and surrounds were steep, and with four adults and heavy luggage, the car had difficulty going up the hills. Apart from that, everything was great.
“This was the first time we learnt about insurance to cover excess. This was hard work to understand”
About Europcar:9.7/10
Customer service very relaxed. Offered insurance which we declined (cover through travel insurance)
About QEEQ:8.0/10
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Customer Service
Excellent and easy.
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