Egyszerű volt.

On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

All smoth, good service.

Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.

The car was not fit for the road which we found out half way through the journey to our accommodation- the brakes needed attention. The tracking was out - the car is not being maintained to an acceptable standard. On drop off they tried to charge me for a scratch to the window that they had not seen on pick up - luckily I had clear pictures to show the scratch on pick up. Terrible stressful experience