VENICE CAR RENTAL REVIEWS

Very good

It's a very reputable company. Feels great.

Pretty good

Overall, it's pretty good.

This was the most unpleasant car rental experience. After picking up the car in Venice, everything went smoothly at first. However, on the way from Florence to Rome, the car ran out of 'ADBLUE', a diesel additive, and couldn't start after stopping at a highway service station. The staff at the service station were rude and unhelpful, saying they didn't have it. Thankfully, with the help of two Italian couples, we eventually found the additive (which was actually available at the station). The car finally started again but not before we spent over an hour under the scorching sun. Worse still, the return location was incorrect. We spent hours searching for it, but couldn't find it. Calling the domestic QEEQ hotline didn't help. We ended up returning the car at the train station the next day, utterly exhausted. I will never rent from AVIS again. My experience with HERTZ in Paris was much better, but AVIS in Italy proved to be highly unreliable.

The service was good, though the start time is a bit late, if I remember correctly it's 8 AM.

The service standards are acceptable.

The service was excellent. We initially had two small cars, but due to a sudden health issue with one of us, they arranged a large Mercedes for us. Very impressive!

Pretty good, the staff at the Italian airport speaks English. The first car had some issues with the tires, but they replaced it immediately. I left my wallet in the first car, and the staff noticed and returned it to me. It changed my view of Italians.

Good

My need for a large space was well understood, and the chosen car exceeded my expectations.

We arrived quite early, around 9 AM, so it wasn't crowded. Although we booked a BMW S1 series, we were given a DS DS4. While it was a new car with only 1200 km on it, I didn't know that the DS4 was in the same category as the S1. However, the DS4 had a lot of steering play, significant road noise, and poor power performance, which made driving uphill difficult. We mentioned the type of roads we would be driving on and were concerned about whether the DS4's trunk could meet our needs. The staff said if the trunk couldn't fit everything, we could put one of the suitcases in the back seat since there were only three of us. I was speechless.

Overall it was OK, but we were not very satisfied because we couldn't change the rental time or vehicle type after payment.

Couldn't get the car at all! Totally a scam!

This is a local Italian company and relatively small in scale. Our flight from Munich was delayed and redirected to Verona due to a strike at Venice airport. We called from the Lufthansa service center at Munich airport and were told they would wait for us. The car pick-up process was somewhat cumbersome, and they directly informed me that the Alfa Romeo I had booked was not available. Instead, they gave me a diesel Peugeot 208 with less than a full tank of fuel. The car felt somewhat unstable on the highway. The return location was next to the Hertz rental car area at Rome airport, which was easy to find. The process was similar to renting from Shenzhou Car in China.

The staff were enthusiastic and had a good attitude, answering questions as best they could. There was no Chinese language service, hopefully there will be in the future.

The car was in great condition, I even got a new car; however, the service at the store wasn't very friendly. When I returned the car, it wasn't with a full tank of gas, so the charges were significantly higher. They didn't provide a detailed breakdown of the costs. Because they were in a hurry to close and we were in a rush, we had to quickly pay and leave.

The experience was good, no extra charges.