Quick car pick up and drop off, no pressure to buy additional stuff, received Great, almost brand new car with low mileage. Received car with full tank of gas, which is not always the standard with rental companies at VCE.
About QEEQ:10.0/10
Keep prices low for value oriented customers. And keep up the good work.
The actual pickup was at Hertz. The service was very professional and they didn't try to upsell any other products or services. The line was long, but since I am a Hertz Gold member, I completed the pickup quickly.
“Good booking option and fast response to question.”
About Hertz:7.0/10
Generally good but having to fill out or wait to have all my data put into the hertz system is slow. Should be able to do it all (most) online and simply show some id, signs a already printed out sheet and be on my way
About QEEQ:10.0/10
Go deal and looking to use them again for my new rental
Car pickup and drop off process was quick and smooth. No games, no frivolous charges that you sometimes get with the startup car rental companies. From my multiple experiences with car rentals in Italy, I've concluded that it's best to rent from known brands, even if it costs a little more.
About QEEQ:10.0/10
I will continue to use easyrentcars, as long as I find value with their car selection.
The car's interior was quite old and not very clean. The main issue was that the costs were unclear throughout the process. Using a credit card, I paid a deposit beforehand, another deposit at the store, and was charged an additional 180 euros when returning the car. In the end, I still didn't understand how much I paid in total!
Car was heavily chiped, dented and with two major dents which were not included on the condition report. Luckily this was picked up by me prior and was included on the report.
Counter staff at pick up were trying to scare us to buy additional insurance despite knowing that we already bought this earlier from easyrentcars during booking.
About QEEQ:8.0/10
Quick response from easyrentcars on booking.
I was asked to provide two credit card, which luckily I had. IT would have been better if these things are mentioned in instruction.
“Excellent with easy rent cars. I will use this again.”
About Hertz:7.3/10
Pick up location is not the same as stated. It requires to take shuttle to get the car. The car is quite small and I can barely fit two large luggages.
About QEEQ:10.0/10
Excellent with automatically rebook function for lower price.
Dislike: Found scratches on car when they noted it as a perfect car. It was late at night and therefore dark. Had to go out with a Rep to verify all the scratches that I found (scratches able to catch the fingernail deep) Drop off at Bologna was sort of unclear. Google maps takes you to wrong place. Just follow airport signs to car drop off.
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Reg Moses
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