The staff were relatively patient and enthusiastic, considering the language barrier.

Rental office is adjacent to car pick-up (unlike other rental offices at Fiumicino). Friendly staff, good English, quick transparent process. Overall great experience. Metano is hard to find in Italy - try to avoid Sings point to "Autovia" - which is also "Ecovia"

Ecovia staff very nice and professional. Car was ok but I didn't get the car I booked. This seems pretty standard nowadays. I booked a Kia Rio and got a Fiat 500L. It was ok in terms of getting luggage in but very underpowered fully loaded. It also had severe damage to the rear passenger door which wasn't marked on the rental doc. I had to ask it to be!

Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.

Booking process was simple enough and included all required cover. I just bought excess insurance on top.