I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000¥。After returning the car, the total cost for the ETC showed 24020¥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460¥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580¥。I still waiting for their reply.
About QEEQ:9.0/10
This platform is good, respond fast and very helpful, will book through them again. Thank you!
The vehicle was brand new. I booked an ETS, and picking up and dropping off the car was convenient. The staff's English was pretty good. I must give a thumbs up for the whole process.
The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!
The car met our expectations. We recommend the staff to be trained in better explanation with English. It was hard to understand some of the things that was said during the pick up process.
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