SALZBURG CAR RENTAL REVIEWS

Like: Fast pickup and drop off. Car almost new .
Dislike: Pickup location little bit way from public transportation.

The store is too small and hard to find

The service was very good and the staff were friendly.

No need to line up, pickup was immediate. They tried to upsell insurance, but we had already gotten full coverage through QEEQ, so we didn't buy the insurance they recommended. The rental staff didn't provide any introduction to the car and simply handed over the keys.

Friendly service with great attitude.

Picked up the car successfully in less than 20 minutes

Satisfactory

They overcharged and were very rude. They didn't even provide a breakdown of the charges, just said that's the price, take it or leave it! Infuriating.

Good vehicle, satisfactory service

Like: Good experience

The staff at the pickup location were very nice, and there were no forced additional charges or upselling.

Good service and attitude

Didn't get the reserved BMW, got an Opel instead. Next time I'll just book a cheaper one.

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

I booked a Mercedes A-Class for 1500 per day, but they gave me a Renault instead. Very disappointed.

Picking up the car was smooth, but returning it was a bit troublesome. The main issue was the inaccurate navigation to the return location, which didn't lead to the parking lot entrance. This caused us to circle around four times and ask for directions twice before finding the entrance.

The staff was finishing their shift when I returned the car, so I had to drop the key in the box myself. The parking lot is underground and hard to find. There were no gas stations in the city, so I returned the car with one bar less on the fuel gauge and was charged for a full tank.

The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.

Picked up the car from a small shop. The service was excellent, and when returning the car after hours, we could leave it at the nearby hotel.

Overall a good experience! Austria is really suitable for self-driving! Rented a car in Salzburg, visited Innsbruck and the lake district, and returned the car in Vienna! Picked up the car at Salzburg airport around 4 PM, no queues, I was the only one! Got the car in 20 minutes! No upselling of insurance or roadside assistance, no gimmicks! They just handed me the keys, and I went to the parking lot via the elevator next to the counter to get the car myself! The car had a full tank! No one accompanied me to check the car! I inspected it, found no issues, and drove off!