CAR RENTAL REVIEWS ON HERTZ IN SALZBURG

Too many pitfalls! Frequent charges for minor scratches without any notification! I had to disable my credit card's international payment feature!

It was quite convenient. The location was easy to find, not many people were in line, and all procedures were done in about 20 minutes from entering the shop to getting in the car.

This is an established car rental company. I almost always use them for self-driving tours during overseas vacations. The cars are new, and the staff are professional and courteous.

I booked a Mercedes, but was given a Hyundai i30 at pickup, and they insisted they are in the same group, like BMW... How can Mercedes and Hyundai be considered the same tier? Why doesn't the website specify Hyundai when booking, but give a Mercedes at pickup? After a lot of back-and-forth discussion, they finally gave me a Citroen. However, the car's condition was decent and fairly new.

They overcharged and were very rude. They didn't even provide a breakdown of the charges, just said that's the price, take it or leave it! Infuriating.

The waiting time for processing was long, and they made unauthorized charges six months after the return!

They claimed the car was in the same group, but it was much smaller than the MPV group I reserved through RentalCars. It was just a hatchback. Renting a large car in Austria is difficult. We had five people and a child seat, so it was really cramped. I bought full insurance through RentalCars, and they still tried to sell me additional insurance at pick-up. Moreover, three charges were made; though the first two might be authorizations, it's been several days since I returned the car, and they haven't been refunded yet. I initially wanted to give a negative review, but the return service was excellent. They even helped us get a taxi, so I’m giving three stars for now.

Rented a car on short notice. While the service lacked some flexibility, it was overall acceptable and quite standard. Everything went smoothly and quickly.

They informed me there were no cars available and gave me an old car of a completely different class. I had to pay extra for an upgrade.

When returning the car, the staff mistakenly identified pre-existing minor defects on the old car as scratches. The issue was resolved after the store manager inspected the vehicle and withdrew the claims.

Great service!

Free upgrade to Volvo XC60

The service attitude at the Salzburg store when picking up the car was great. A handsome guy handled our transaction. We originally booked a Mercedes A-Class but were upgraded to a BMW 420, which was a pleasant surprise. Later, when discussing insurance matters, he was relatively patient. However, when we called the store to report a scratch during the rental period, the guy who answered was very impatient and hung up after a couple of sentences. Deducting one star for that.