When booking through QEEQ, it mentioned that someone would hold a sign to pick us up at the airport and take us to the rental location, but no one was there. We had to call the rental company, and they sent a car to pick us up. Although the staff at the rental company were not very talkative, they were professional and efficient, which is commendable in a generally low-efficiency country like Jordan. However, the car was quite old.
1. The car was very old, with over 140,000 kilometers on it, and the brakes would hit the ground with slight pressure. Driving in Jordan, which is mostly mountainous, felt unsafe and uncomfortable because of this.
2. I had already paid online before departure, but when I arrived at the store, they asked me to pay again, and the amount was 60 RMB higher than the online payment.
3. When returning the car, they claimed I had a traffic violation and insisted I pay cash on the spot. Even though they held a 10,000 RMB deposit from me, they didn’t provide any receipts or evidence for the violation. Later, I discovered the car owner was attempting to scam me, as they couldn’t provide proof of the fine. It was only after I threatened to report them to the police that they refunded the money.
4. With a 10,000 RMB deposit taken, I am now concerned about whether I will get my deposit back, given the bad practices of the rental company owner.
5. The service from Zuzuche was excellent, with timely responses and problem-solving. The duplicate payment issue has already been resolved and refunded.
1. Very professional, explained how to use the car and introduced the rental policies; 2. Very flexible, my pickup and return times were adjusted smoothly due to a flight delay; 3. No extra charges, no hidden fees.
A staff member met us at the airport exit and drove us to the rental car store. The car collection process was convenient and straightforward. We bought comprehensive insurance, and there were no additional sales pitches or conditions. We quickly set off in our car. The owner even bought us each a cup of coffee from a nearby shop. The car model was the same as the one we reserved. The return process was also very quick. Overall, this is an excellent car rental company.
The staff was a bit impatient when I couldn't understand what they were saying, but everything else was pretty good. The car didn't have a remote door lock, which was inconvenient. The headlights were quite dim, so it's better to avoid driving at night.
The company discovered a new scratch on the chassis, which I confirmed was not caused by me. Upon reflection, it might have been caused by hotel parking staff, but there was no way to verify this. The company demanded compensation of 150 JD, about 1500 RMB, an exorbitant amount. Their attitude was rude and extremely unreasonable.
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