The car was fine, almost brand-new, but the rental company was very unreliable: 1. The location of the rental company was incorrect—not inside the airport. You have to contact their staff to pick you up; 2. After confirming the car was returned in good condition, they charged additional fees arbitrarily. They converted the deposit pre-authorization into a payment, did not refund it, and sent another settlement invoice a month later asking for extra rental fees (which had already been fully paid) and a traffic violation fine (the company charges €100, but the local traffic law only requires an equivalent of ¥200); 3. Communication was extremely slow. The settlement invoice was issued a month after the rental order ended, and addressing the overcharging took another month. Resolving any issue feels like it takes months, as if they are using snail mail as a communication method. The money still hasn't been refunded, leaving an overall impression of poor service.
When I arrived at the airport, there was no pick-up sign as promised. I had to call before someone came, which wasted some time. The car provided at first was smaller than the one I had booked. When I requested the same model, the vehicle condition was quite poor. Later, I paid extra to switch cars, but after driving for a day, the tire pressure warning light came on, and I had to find someone to fix it myself. Moreover, the car was given with an empty fuel tank!
1. The car was very old, with over 140,000 kilometers on it, and the brakes would hit the ground with slight pressure. Driving in Jordan, which is mostly mountainous, felt unsafe and uncomfortable because of this.
2. I had already paid online before departure, but when I arrived at the store, they asked me to pay again, and the amount was 60 RMB higher than the online payment.
3. When returning the car, they claimed I had a traffic violation and insisted I pay cash on the spot. Even though they held a 10,000 RMB deposit from me, they didn’t provide any receipts or evidence for the violation. Later, I discovered the car owner was attempting to scam me, as they couldn’t provide proof of the fine. It was only after I threatened to report them to the police that they refunded the money.
4. With a 10,000 RMB deposit taken, I am now concerned about whether I will get my deposit back, given the bad practices of the rental company owner.
5. The service from Zuzuche was excellent, with timely responses and problem-solving. The duplicate payment issue has already been resolved and refunded.
1. Very professional, explained how to use the car and introduced the rental policies; 2. Very flexible, my pickup and return times were adjusted smoothly due to a flight delay; 3. No extra charges, no hidden fees.
The overall service was acceptable. However, four days of car rental plus full insurance cost 1028 RMB, and I ended up with two fines totaling 700 RMB. One fine was 200 RMB for speeding, which I accept since there was electronic monitoring evidence. The other fine was 500 RMB for using my phone, but there was no photographic evidence provided.
Paid the full amount on the platform, but the offline store claimed they couldn't find the payment and charged an additional rental fee at market price. Contacting customer service resolved the issue immediately—it was a mistake by the store staff. The overall delay was about half an hour.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Amman
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Peter Wallace
-
-
-
-
View more >Vic Tobias
-
-
-
-
View more >Natalie Springhall
-
-
-
-
View more >Michelle
-
-
-
-
View more >Hamiltion Timothy
-
-
-
-
View more >Armstrong Sam
-
-
-
-
View more >Daniel Alfred
-
-
-
-
View more >Baron Gresham
-
-
-
-
View more >Louise Rosalind
-
-
-
-
View more >Viola Patience
-
-
-
-
View more >Horace Spender
-
-
-
-
View more >Jerome Stephen
-
-
-
-
View more >Vivien Eliot
-
-
-
-
View more >Ophelia Housman
-
-
-
-
View more >Antony Rossetti
-
-
-
-
View more >Mirabelle Ingersoll
-
-
-
-
View more >Leona Sherwood
-
-
-
-
View more >A.Said
-
-
-
-
View more >Brian Clara
-
-
-
-
View more >Zebulon Abraham
-
-
-
-
View more >Car hire Brands Ranked In Amman
Know More about Amman Car hire
Pay for Car Rentals with Crypto