PENANG CAR RENTAL REVIEWS

The counter staff was very courteous, Mr. Michael took over from his colleague and engage with us. He also did explain the car condition at the pick-up point and the drop-off point when returning the car back. However, this Proton Saga Auto economic edition should equip with central locking for customer's safety and the tire pressure must be checked as well. The car dashboard also needs to be clean as it was dusty.

This booking platform is very efficient and easy to use. I'm afraid the Price Drop Protector didn't work for me perhaps I believe I booked the car 5 days before my departure. However, Easyrentcars.com should allow customers to key in their legacy airline membership no in order to earn the miles. It has to be a win-win situation for customers and Easyrentcars.com.

Friendly staff - fauziah

Counter staff should get ready before the time I booked. But staff didn't show up when I arrived, been waiting him for long time and we wasted 30mins.

Nice

Good value for money, decent car.. will definitely rent again!

Car in super clean condition

The car was lousier then previous rental. And the car is high fuel consumption not like previous car. Drove way less then the distance yet need to pump more petrol.

Nothing special.

I really need to comment the excellent customer service from this company Galaxy Asia. The counter staff speaks good English and explains every process to me clearly including the deposit which he swaps my cc and show me it's just for pre-auth. Reaching the car, he will also help to identify old marks to ensure i'm not responsible for it. I wanted to give tips for their excellent service but was rejected!

Process is good

everything are good & value for money. Hope the Paradise to ensure the wiper of the car to be changed when required especially rainy day.

Car Tyre need check properly before pass to customer

Hawk is very accommodating in arranging the allowing me to leave the car at my hotel upon check out.

Very happy with the service provided. The person at the counter, Mr Michael, gives very good service throughout, from collecting to delivery of the car. He is very patient to give us all the necessary details of the car and how to get out and into the Airport again. We like dealing with this fine gentleman. Thank you very much, you make our stay so enjoyable.

Good platform to book the car and ease of use too. Will definitely book again on your platform. Thanks.

Staffs are very accommodating and English language is easy to understand

Very easy to book

Car interior not very clean, the rest ok

I ordered a more expensive Myvi but the Europcar offer me a lower rental fee car Bezza. Excuse is Myvi is all rent out. If that's the case, it shoud not appear on website that Myvi is still available. I told the airport staff but they can't do anything. While returning the car, the provided phone was not pick up cause I have to leave the car in traffic ticket risk and goto Europcar counter to call someone for car return check.

Car rental website is easy and smooth. But like I comment on Europcar, different lower rental fee car is provided.

The amount of deposit is quite high. And it need 30 working days to get back the deposit.

I booked for BMW X1 but was given BMW 320. Car boot was smaller - and we have difficulty fitting the 4 pieces of luggage.

Waited for a while during pick up as the counter is empty, the staff shares that my booking in their list was at 12pm but I stated 1130am and provide my flight detail. They are also unaware of my request for a child seat. So if the pick up is on time and with the childseat attached, it will be prefect.

Overall booking is smooth and received confirmation the next day.

The car above expectations with value for money. If possible increase the car insurance for lower excess value.

Fast and easy car rental booking.

They were expecting me at that timeslot to pick up the vehicle with the documents and car prepared. Great service.

Bigger discount will be great.

There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer. Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn. Total time to collect the car was approx 45mins.

Very smooth booking process. This is my first time booking and will book from thus website again.