CANCUN CAR RENTAL REVIEWS

There is a new section of Hell that recently opened up for the staff of MEX.

Very satisfied

No me gusto que rente el coche y me cobraron un seguro extra igual de precio que la renta del coche Y prepague la gasolina y me cobraron como si fuera una suburban Sentí que me robaron, y me molesto que te retienen 20,000 pesos por cualquier cosa

QEEQ bien Pero me gusto más rentar el coche en LA ahi lo que me dijeron que era eso pague y ya Acá me salieron con sorpresas

The staff were really helpful and super friendly

Booking was easy and fast!

El auto era lo contratado, en el proceso de check in el tipo del mostrador insistía en cobrarme un impuesto adicional, a pesar que el voucher decía que los impuestos estaban incluidos, finalmente me los quito y no pague nada más. El auto venia con golpes leves en la parte exterior, la vía del costado derecho desprendida y me lo entregaron con 3/4 del tanque. Asi que tome fotos. Mi sorpresa es que al salir el sistema de ellos toma fotos y me las envió, por lo que me quedé tranquilo de no esperar sorpresas a la entrega. Al devolverlo, lo di con tanque lleno y el proceso fue muy rápido. Lo del tanque me pareció una mala práctica de parte de ellos. Es importante leer bien lo que alquilas. El mensaje es: "si te dejas se aprovechan".

Muy fácil.

Terrible experience, they are just out to scam you. Never go to MEX again. Long waiting time, requires one year of credit history while other companies don't, plus a $2500 deposit for a lousy car. The deposit alone can buy a car. They're just here to rip you off. Don't rent from this company.

Arrived late at night, very few people, quick pickup. Service attitude was good. There was no reminder about which type of gasoline to use. Later, I asked at another branch to clarify.

Credit cards cannot be used for payment, otherwise an additional $22 per day fee will be charged.

I had to wait 1.5 hours to pickup the car. There was only one person ahead of me in line. They did not have my rental at pickup time. They told me to come back in 4 hours. They told me to call customer service and it was closed. I could not get a refund. After waiting an hour, they said they had a car. The sales rep at the counter, did the hard sell for every possible additional coverage. They want you to sign everything before they show you a copy of anything.

We waited a very long time to get our car and the car was in bad conditions and dirty.

Getting the car was no problem. They did offer a bigger car at a higher rate but when we declined there was no further pressure.

Quick and easy.

Counter at airport.

Quick and Easy.

They specifically target Chinese customers! The local company tries to scam you during car handover. The car didn't have an antenna when I picked it up, but they tried to charge me for it when I returned the vehicle. Luckily, I recorded a video during pickup showing no antenna. Their excuse was: because I have your deposit. Thankfully, the domestic customer service later refunded me, which was considerate. The local people were terrible, though.

They couldn't find my booking.

The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.

Me cobraron obligadamente un seguro que yo llevaba de Chile. Recurrí a QEEQ pero no me solucionaron el problema

The staff aggressively recommended a policy costing over $50 per day. Very unpleasant!

El vehículo estaba bien.

Muy bien en todo

Was not clear that insurance MUST be purchased regardless of if you have other coverage. They charged $100 a day for insurance when every other place was less than half of that.

They never answered us when we arrived so we couldn't get a car when we arrived. We had to pay for a taxi and our 5 day trip to Mexico was ruined