“Easy booking process but disappointed with rental car company”
About ACE Rental Cars:8.7/10
My expectations were not met. I was mucked around on pickup with the paperwork and my car was not ready. I had to buy additional insurance which cost $25 per day.
Really great, courteous and friendly. Good quality car, no pushy up-selling, and good features like full-to-full fuel, and unlimited mileage. Only 5 mins from the airport and the shuttle is easy. Would definitely use again.
About QEEQ:10.0/10
Easyrentcars got me a good price and was easy to book with.
Car was good bit tatty but was what we expected for the money, think gear box may have been on the way out but was absolutely fine for running around wellington. Bit slow on the pick up at the office but drop off was quick and easy. Also easy to get shuttle from airport and staff were friendly and helpful.
About QEEQ:10.0/10
Easy to book online and I had no problems with the car when I picked it up and dropped it off. Would book with this website again.
We were unaware that MODE was not located at the airport, so we ended up getting a taxi which cost $20 to the location. We hadn’t realised that they were waiting for communication from us so they could come pick us up. I’m not sure if this communication issue was a mode or EasyRentCars issue. Would have been good to know they offer airport pick up before hand. The car was in quite worn shape but for the price it wasn’t bad. One hub cap came off the wheel because they were all held on with zip ties. We also found the car struggled up hills. We didn’t expect much because the price was so cheap though.
The lady that dealt with us when we arrived was excellent though, she was really helpful and kind, so that was the best part of the experience.
About QEEQ:10.0/10
Everything was fine, except for the fact we didn’t know we could be picked up from the airport by MODE.
Vehicle was apparently upgraded which is awesome but really needed a canopy instead of the tray as just had enough space where would have been better with full canopy
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S.Lee
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