ALICANTE CAR RENTAL REVIEWS

The service executive at the pickup counter was not very transparent. He tried very hard to upsell to very expensive options and was not transparent about the insurance options. I had to ask a lot of questions to really understand what was applicable to me so that i did not get overcharged

They only care about selling extras and making sure you sign on a screen with your signature. Not clear what you are paying for as they talk very quickly and they just tell you 'You have selected this option' which is not true. Terrible service, they are only after extra money ,probably on commission.

I was charged an additional €36 upon collection and was told that this was taxes that needed to paid which I was not expecting.

Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.

They tried to charge an extra 315 Euros. So we cancelled it.

Rude customer service, very high deposit, airport service charge suppose to be included but I have to pay extra at the desk. Also have to pay for a petrol 126 euro and after couple of days refund if full when return. Very disappointed! I will Never use again this company!

I was happy with the service and the car. However, there was an extra unexpected charge when I collected the car. It wasn’t clear what this was for as it was suggested it was for airport taxes, but EasyRentCars stated all taxes and fees were included.

I had paid to EasyRentCar full insurance coverages. But your partner Click Rent forced my to buy the same insurance for 138 EUR. I showed your booking documents, but it does not work: explanation was simple: I have to buy in local EasyRentCar office. And refused to give car. So I paid additionally to you full insurance and pick up car. “Official” explanation was that they can not accept deposit using my debit card (1300 EUR). But when we agree to pay 137 for EasyRentCar insurance, they did it successful using the same just rejected VISA – now my card was OK for deposit payment. My wife has credit cart, but it was not accepted too. So please do help my get back my payment for dublicate insurance. I have all documents and going to inform appropriate institutions about this cheating case.

Flight was delayed and so arrived at 10pm - hit with a £50 charge for out of hours (from 10pm) even though the service desk was open till 11.00. No sympathy - READ the SMALL PRINT

Provided us with a brand new car, excellent!

Upgraded me without asking. Put my signature on the hire contract without me actually signing the contract Complete charletons. Back now 3 days and still waiting for my money to be refunded on my credit card

They did try to hard sell extra insurance cover even when we refused, they tried hard to sell to us. Made us feel quite uncomfortable.

Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.

We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.

Car was all we expected.

At pick up tried to sell fully comp insurance but already had multi trip Zurich backed top up insurance. WS told this will not fully cover damage costs but ignored this and did not take extra insurance

No. I needed a 7 seat car with space for suitcases and the wasint space for a backpack in the trunk when all seats were being used. They tryed to sell me more insurance. I was charge cleaning and gas fee

Charge all cost right away. Hate hidden cost!

The car was nice, I'd already bought insurance, online but the staff would not let me take the vehicle full stop, didn't matter if I'd have purchased the car from them, wouldn't allow me to take the car will definitely not use this company again I fly to Spain at least ten times a year one un happy customer

The counter staff took it personally that I declined to take €84 extra smart cover for damage insurance and chose a €1050 deposit instead. She was very rude with me (Mariana Teresita Di Stasio) when the bank declined my first attempt at paying the €1050 deposit. Eventually we were successful but she really pushed for me to pay an extra damage waiver and was unpleasant. Talking about me to her colleagues in Spanish almost as if I was not there.

Booking was easy and I would use easy rent cars again.

Had a really bad experience - arrived at 7:30 pm and was told we could not use our reservation as it was for 10 pm. I was jet lagged and exhausted . The lady seemed very friendly and told me she can get us another good deal for just a bit more. I didn’t realize that the quote she gave was daily versus weekly and we signed , our mistake. I felt deceived as the car ended up very expensive, way more than I ever would have booked. Also, they have a bizarre rule- every 2000 km they have to have the car inspected on site, which makes a long trip pretty inconvenient. And, if you are even one hour late for arranged drop off, they charge 40 euros. Our least favorite car rental company ever.

The very worst of experiences. Anything negative that you could possibly think about rental car companies, Record has in spades.