1. They aggressively pushed insurance, ignoring me when I declined. 2. After leaving the airport with my luggage, it took over ten minutes to reach the Car Rental location. Guests renting from other companies got their cars within around ten minutes, while we had to wait 50 minutes as the staff went out to get the car. No one attended to us during this wait, and if I hadn't asked or pressed, who knows how long we would have waited. Terrible service. I've rented cars in many places across Europe and America, and usually, it takes no more than 20 minutes to get the car. This company's service in Dubai was atrocious.
Very good, responses were very prompt! Although the actual vehicle delivered was different from the one ordered, it met our needs so it's fine. There were no unexpected charges, and the deposit was returned in about two weeks. You can check for any fines on the Dubai police website.
Overall satisfied, and the price is very reasonable. However, I suggest improving the renewal terms, as extending by one day costs three times the original rate.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Dubai
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