All staff excellent at the pick up and drop off. Not the ideal location so it takes time to get the cars to from time to time, but they were more than happy to quickly arrange.
“Easy but wld like clarity on insurance policy, ie who to call if you actually were in an emergency”
About Hertz:10.0/10
Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.
About QEEQ:10.0/10
Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.
“Car itself Fiat Pinto really poor. Vehicle try really pressure not Checked had to do it on M”
About Europcar:6.4/10
Sold me top up insurance rip off! Double the price as I didn't do it online..
Car not ready..
Not comfortable car. Radio Really bad. Fiat pinto
Not that great....
The lady at the front desk gave me a parking card after completing the paperwork, but the card didn't work to exit the parking lot. I tried multiple times, but it was useless. When I went back to find her, she was gone, the door was locked, and her phone was unreachable. There were no staff in the parking lot, which was underground. I was trapped for an hour and a half and couldn't get out. Finally, I found a machine, but it was broken too. After pressing a button, someone spoke, and two ladies also needed to pay. Eventually, I followed them to pay the fee, which was £43.5. Customers should not be charged for parking fees before picking up the car. It’s not just about the money, it was a nightmarish experience and very frustrating.
“UK is Great for Road Trips, Going Again Next Year”
About Europcar:8.0/10
We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.
Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.
About QEEQ:10.0/10
Easy to use once in UK. Couldn't get the booking completed from Australia
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