My booking said GPS navigation would be provided, but this was not so. Tank was 7/8 filled although counter staff told me I had to return it with a full tank of petrol.
The car pickup was smooth, the vehicle was new and equipped with CarPlay. It had a high chassis but a compact size, making it suitable for small roads in the UK. The price was reasonable. We purchased QEEQ insurance, but they still promoted the rental company's insurance. During signing, they pre-selected it without asking, and when we requested to remove it, they claimed to have done so but actually didn't. Upon returning the car, we noticed the insurance fee was deducted. After contacting the staff present that day, they admitted the mistake and canceled it.
The car rental company had great service. The car was in excellent condition. When returning the vehicle, the company quickly checked for any scratches and if the engine started, then immediately refunded the deposit.
Like: No line ups and fast friendly efficient staff... Exactly what we needed after a 24 hour flight. Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly
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View more >Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly
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