SAN JOSE CAR RENTAL REVIEWS

When I questioned the fees, there was no clear breakdown provided.

It's fine. Seems like it's run by Middle Eastern people.

It's okay, arrived at a good time with not many people in line

I booked a Grand Cherokee, but when I arrived, they said they didn't have any. They offered me a vehicle of the same class instead. First, they gave me a Hyundai, which I found too small. Then, they offered me a silver Dodge, which was incredibly ugly. They also showed me a Kia, but I couldn't even name the specific model. The space was small, and it didn't look good at all. I chose the Grand Cherokee because it's a 4-wheel drive and I had a lot of luggage, including a long snowboard, which required a spacious vehicle. The Grand Cherokee was perfect for these needs and looked classy. But they just dismissed me with 'We don't have a Cherokee right now'. It was raining outside, and my wife and kids were waiting, so I had no choice but to take the Dodge, which was a commercial vehicle. I don't understand how an off-road vehicle and a commercial vehicle can be considered the same class. One costs around 60-70k, and the other 20-30k, yet they're deemed the same class? As expected, it was a disappointing experience. The front wheel got stuck in a small roadside ditch and took a long time to get out. For a novice, it could have been disastrous, especially with no phone signal. I hope they improve their service and credibility.

Short wait time. The rental company staff provided specific introductions to the services but also did a lot of upselling, including vehicle upgrades, insurance, and toll packages.

It's very convenient to take the free airport shuttle bus directly to the car rental center.

No one was at the counter, I waited for a long time.

Like: easy process
Dislike: nothing

Convenient pickup and drop-off; the process was quick and they informed us of some issues in advance.

I have rented cars abroad dozens of times, but this was my first time with Dollar and it was a terrible experience. 1. This was my second time driving on Highway 1, and I specifically rented a classic American Mustang convertible. When I arrived at the store, they told me there were no cars available. One staff member said the same car model was oversold by six, so basically, I couldn't get it. They offered me an upgrade but wanted to charge me an extra $160. WTF? 2. I reluctantly decided to take a Fusion, but then there was another problem. My credit card authorization for the deposit failed. Neither my wife nor I could use three different credit cards successfully. (Later, another staff member retried, but it still failed). So, I had to call my friend in California to use his license and ID to rent the car, which took another half hour. 3. After getting back in line and waiting for my friend to redo the process, the second staff member finally gave me a free upgrade to a Jaguar XE. However, the whole process took an hour and a half, causing us to miss the most important scenic spot, Big Sur (we planned to catch the sunset there), which was the biggest regret of this trip. Overall, Dollar has a car shortage and oversells, has slow service, rude staff, and their credit card machines inexplicably fail (I must note that this was the only company where my credit card had issues during my entire US trip, everything else went smoothly). This affected our trip, and the experience was horrible!

They charged me extra at pickup, forced me to pay an additional $235 for insurance. The front desk service was terrible.

Excellent. The car is in good condition.

Like: The car and the service
Dislike: that the insurance for the hybrid that I had pre-ordered was so high that I could not afford it. But I guess thats not your fault.

Poor car rental experience. The counter staff kept pushing unnecessary refueling services, repeatedly asking about options, and the final amount included high service fees. Fortunately, after seeing the bill, the issues were immediately addressed and unnecessary services canceled.

Like: Helpful counter folks. Price was very good.
Dislike: Not overly excited by the Chevy car, although it was new. Not your fault.

Like: Quick and easy, excellent price.
Dislike: No complaints.

Like: Staff was Happy kind and helpful

Like: Nice clean car with an option of two colors. My first time driving a hybrid car. Wasn’t comfortable at first, but I took some extra time to review all the buttons, dials and mirrors. Overall, I felt it was a good car and easy to drive.

The car model was temporarily switched to a Sentra. Although it has ample space, the power is insufficient. Everything else is good.

Average