The staff at the car rental company were positive and enthusiastic. Due to language barriers, the employee even used the phone to have another Chinese-speaking colleague assist with the communication. The only regret is that after completing the paperwork, I found a different car (a downgraded model) at the pickup location on the 7th floor. I have lodged a complaint with the rental company and provided all relevant documents via email.
Picking up the car was convenient. They happily agreed to delay the pickup time after contacting them, and also extended the return time accordingly. Returning the car was fast and easy, with no pushy insurance sales tactics. The rental and billing explanations were clear. I rented a mid-sized car and got a free upgrade to a compact SUV, fortunately, as it had enough space for our luggage.
The listing on the rental platform indicated it was a full-size SUV, but it wasn't actually. Previously, I had booked a Suburban with another rental company, which was also listed as a full-size SUV, so I thought they would be the same category, but it turned out to be much smaller. It's more suitable for four people plus luggage. The rental company kept pushing insurance even though I had already purchased full coverage. The service was slow, so I'll choose a bigger company next time.
Great experience. Picking up and returning the car was very convenient. I thought returning the car would be troublesome, so I arrived at the airport quite early, but it only took about 5 minutes to finish the process. Highly recommended.
Super convenient, both picking up and dropping off the car were very quick. The car was ready when we arrived, so we got it immediately; returning the car was just as simple, handing over the keys took less than a minute. I opted for the prepaid fuel option, only to later realize that any leftover fuel wouldn't be refunded. So, if you don't mind the hassle, it's better to pick up and return the car with a full tank, rather than prepaying for fuel.
I already purchased full insurance, but the staff tried to deceive me saying I hadn't bought third-party insurance and insisted I buy it on the spot. I stood my ground and checked the order, confirming I had indeed purchased it. Only then did they stop trying to scam me. I had booked a Jeep and arrived on time, but they told me there were no available cars and that I had no options but to take a Nissan. Only! One! Nissan! I asked if this was really acceptable.
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