SANTA BARBARA CAR RENTAL REVIEWS

The representative followed the rules strictly and did not try to upsell anything. I had prepaid for a full tank of gas through QEEQ (so I didn't need to return the car with a full tank). The agent was unaware of this and insisted on a full tank return, and seemed annoyed when I asked further questions. After confirming with QEEQ that everything was fine, the representative went to the back office and made me wait for a while. Eventually, another person came out to handle the transaction.

I rented a two-door sports car, but they said there were none available and gave me a four-door sedan instead, trying to fool me.

Hertz staff was really unprofessional, didn’t apologize and tried putting the blame on us for ordering on such short notice

When I arrived at the store, the staff was on the phone. After waiting for five minutes, the staff hung up and processed my rental. They asked me to wait for 5-10 minutes to get the car. However, I waited for 15 minutes and still didn't get the car.

Like: Everything.
Dislike: Nothing. Everything went smooth sailing.

Very smooth and easy experience. Good rate. Staff at Hertz counter at Santa Barbara Airport were very friendly and helpful.

Very easy to book with QEEQ and got a good rate. Got confirmation and reminders in a timely fashion. Would use QEEQ again.

Satisfied with the attitude, but the long waiting time caused us issues

Like: very efficient staff at counter
Dislike: distance from counter to vehicle

It seemed to take a long time to move people through the short line, each transaction taking a while. The agent was able to resolve a discrepancy between my reservation/confirmation and what was reflected in the Budget system (full sized vs standard sized vehicle) but it caused a delay.

The reserved car is Mazda3. The actual is Hyundai Accent.. A bit lower class but acceptable

Initial car rented wasn't available so I was provided with a vehicle with much less luggage capacity. Amenities would of outweighed the luggage issue if they worked properly. Monitor for movies on the passenger side rear seat was broken.

QEEQ.com is very easy to use and booking is quick.

Extremely convenient, the car was brand new and very comfortable.

Me encantó la experiencia pero no tenían el carro que reservé y si necesitaba más espacio

Excelente experiencia

The pickup location is at a small airport, so there's virtually no waiting time. The staff is friendly and provides detailed explanations.

Easy and enjoyable

There is room for improvement in the American service.