The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!
Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.
About QEEQ:8.0/10
Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..
It took me two hours to get out of there. Their computer froze when my credit card was being processed so when I tried again it was declined. I didn't have a phone so I asked to use theirs to call the credit card company. The guy wasn't going to let me which would have been disastrous. Luckily the manager was around and he let me call the credit co. and eventually i was allowed to proceed. Total lack of compassion on the part of the Hertz employee especially when it was the fault of their computer. I had been travelling for twenty hours and this was very upsetting .Thank goodness the manager Ash was around otherwise I would have been stranded and jetlagged
About QEEQ:10.0/10
I think that it was easy to book. I don think that I needed all the insurance that was pushed on me
I've rented from them five or six times and overall I'm satisfied. The downside is that sometimes the good prices mean longer lines, occasionally over half an hour. It's best to arrive 30 minutes early.
AZ Customer Service Team was helpful. My recommendation to AZ Rentals would be to ensure their vehicle's cigarette lighters are functioning properly, given they're used to power multiple small electronic devices, through adapters, including: Garmin GPS Devices, Multiple Cell Phones and MP3 Players.
About QEEQ:10.0/10
QEEQ Customer Service Representative was very responsive and helpful
The vehicle is brand new but it could not start on the second day morning after I got it. Although I called the Budget Roadside assistance but the problem could not be fixed. Finally I found out that the keyless system of the key was failure even I changed the key battery.
I went to the Budget shop in the city for help but they did not have same category of vehicle for exchange.
I only used the emergency startup to start the engine every time in this 2 weeks.
They were helpfull and quick. CAR in good condition, but we needed to upgrade because our car was according to them to small. Also the car you want in never there....
About QEEQ:8.0/10
We paid almost 1.000 euro’s for 3 weeks for a Fort... we wanted something completely different
“Easy Rent Cars are great! Fox is easy to pick up/drop off.”
About FOX RENT A CAR:10.0/10
Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!
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