LAS VEGAS CAR RENTAL REVIEWS

Trop d’attente au comptoir, le vendeur a lourdement insisté pour une assurance supp, peu de choix de voiture

I payed for a Toyota RAV4 or similar, but I was given a Nissan Kicks, wich in my opinion is much smaller. The Alamo counter staff said they were the same category and they dont even work with Toyota, so I had to keep the Nissan Kicks! I feel like I was cheated somehow. I payed more for less afterall.

Very good

Returning the car and everything else was fine. The agent at the counter seemed very nice, but they added a lot of extras without being clear about it. My original order only included basic coverage and additional third-party insurance, nothing else. At the counter, the agent added options like no need to return with a full tank and roadside assistance. For example, with roadside assistance, they just said, 'You don't need to worry, if you have any issues, just call us,' without mentioning the extra cost of the insurance. I didn't notice at first and only discovered there was an extra $300 charge when I was about to pick up the car. I immediately went back and requested all the extras be canceled, insisting on just the prepaid items on my original order. Most front desk agents are like this, including at Hertz. Stay vigilant, or you’ll definitely get scammed.

It was very easy to find and they made the process so easy to pick up and drop off. They offer prepaid gas at much lower rate than what is around the area, which is a great benefit.

The rental place is not at the main rental car location that you take the shuttle bus too. You have to also take a small shuttle from there to another location. The office was small and in rough shape and the line was long and only 2 agents working. They wouldn’t accept that I did not want further insurance and he made me call my insurance company on a Sunday night to make sure I had ‘loss of revenue’ insurance which would compensate them for $200 a day if something happened to my rental. They tried to get $180 more from me for this even though my rental was only $150. I argued and he said he’d give me his staff discount of $90. Then I argued further and he said he’d waive it this once. What a scam in my opinion. The rental was only $17 a day so a $200 per day loss of revenue clause is ridiculous. So beware!!

Great

Car was full of damage and wheel bearing were shot, it was like driving a car with winter studs!!!!

in general, i had a good car but the time i spent to pick up from airport was not confortable. When i got to the pick up location there were not any car and a full line to wait.

None everything good!

1. waiting time at counter 40 minutes. much too long. 2. first vehicle handed to me had cruise control broken. I found out after 15 minutes in the car and returned the car. I was given angoss replacement car. 3. Staff at gate was rude.

They still have a hold on my card for some reason I’m trying to figure out why that’s my only problem it’s been five days no one’s calling me back

Despite booking with Europecar via Easyrentcars.com car was provided by Advantage and it was overall terrible experience. First, desk agent refused to add my spouse to rental for free and requested 13$ per day for it. In Nevada spouse can drive hired car for free and it was offered to me by another companies without any problems before. There were also restrictions on driving cars to certain states - this wasn't mentioned during booking process. First car offered to me was dirty and had broken, loose bumper. Second had unbearable smell of Marihuana. I refused to take any of them and finally accepted third car. Dealing with person who swapped these cars (not desk agent) was only positive part entire car hire process. I will never use Advantage for hiring car in the future.

They do not have a free shuttle to and from the airport, they charge $1.50 plus Tax each way. you use the shuttle

Free shuttle advertised on the website should be removed, they charge a fee of $1.50 plus tax each way if I want to use the shuttle to and from the airport

It’s a shame and they didn’t give me the car. Wanted $400 cash down. Wasted time going there and had to go to another rental agency. That gave me Acari no problem with only $200 down

The only complaint I have is an employee's attitude at rental site upon pickup.

Transaction was smooth will use again.

Cars are old they didn’t have my car type so I ended up with an old mini van. Takes about an hour to pick up your car. It’s offsite location

1. When picking up the car, they added multiple insurance options without asking, almost doubling the rental fee. After I noticed, the staff member who processed it had already left, and other staff refused to change it, asking us to wait for half an hour until that person was back. 2. I booked a Corolla, but there was no car available when I picked up, so they randomly gave me a Hyundai hatchback, which was too small to fit all our luggage. I objected on the spot, and the staff said if I didn't want it, I’d have to wait over 45 minutes. In the end, I had to downgrade to a Nissan Sunny. It's always been an upgrade with other rentals, but this was the first time I got downgraded and threatened to wait if I didn't accept. 3. The car was also very old; the Sunny had already done 25000 miles, the highest mileage I've encountered in a rental.

Budget tried very much to convince me to buy extra insurance 60 dollars per day of rental even though I have insurance protection bought in uk

Excellent company Easy to book with Best prices

Pickup process at Las Vegas was terrible. Car I reserved wasn’t available, we were waiting for over an hour to get a car, customer service and communication was next to none. In the end we got a pickup truck that was made available. Whilst the drop off in LA was easy and a breeze.

Online process was very easy and would use again when needed. 10/10

Car was not safe, A lot of shaking.

I don't speak English, and the rental staff didn't explain things clearly. For example: 1. Charging extra for picking up the car early (I could have waited, I just arrived early). 2. The gas tank wasn't full, and I don't know how they calculate charges. 3. The car I booked wasn't available, and they asked for an extra $100. This should be the rental company’s responsibility, why should I pay more? If a hotel doesn't have the room type I booked, wouldn't they upgrade me for free?