Been renting cars for 14 years and this was the worst!

Excellent car excellent customer service. Real easy to get to

Would not rent a car from your website again

The counter staff was very nice and very helpful. I did not receive enough information about the tolls, how to pay them on time, the website to pay them on time, how to avoid penalties and fees in California, when I found the page were only 5 days to pay them, now I will have penalties and fees for this, When I delivered the car I asked about this concern and nobody knew anything about this and they called the supervisor and he didn't know how to give me an appropriate answer and he wasn't helpful nor nice, he was rude and I got angry for this, I delivered the car on saturday 20th. the insurance was other problem, I booked online the car and I paid the insurance of $ 120.75 and when I rented the car, I had to pay for another insurance because that did not serve me and I claimed to cancel with that company and they refused to refund the money. On the other hand the car was in perfect condition I'm very happy with the service.

The manager was rude and after waiting over a hour. Told me the car was canceled. But they had a car for 100 more. I notified them a time before about being late they told me I had 24 hoursk

minor car issues (door lock problem, jittery wipers, dirty seats), insufficient lighting on the lot to examine car conditions at late evening pick-up, slow-ish service at pick-up, excellent service at drop-off, good shuttle service, great value for money, satisfied with the rental, will rent from Fox again

Easy booking, price protector saved us a lot of money

Car was filthy and had a terrible ride/shake. I didn't return it only because the employee at the exit was so rude and the service inside took way too long. Needless to say, the tires were thread bare and one blew on the freeway. There was no spare tire and it took almost 24 hours before I could reach roadside assistance. I'm mostly upset that my safety was clearly not a priority to fox rental car.

Booking was easy enough, but it wasn't clear to me that I would actually need to take two shuttles to get to the vehicle and I wish some real customer reviews would have been readily apparent.