ROCHESTER CAR RENTAL REVIEWS

The business hours at ROCHESTER airport are short. This time, both our arrival and departure times were outside the company's operating hours, so we could only pick up the car the next day and had to return it a day early. It's a bit inconvenient. Maybe because ROCHESTER is a small place, unlike big city airports like Los Angeles or San Francisco where the car rental spots are staffed 24 hours.

Not bad

Like: quoted price
Dislike: actual price was more because my flight came in early and I picked up at 11:10 instead of 11:30, then dropped off at 1:45 instead of 11:30. Was charged an extra hour. Be mindfull of your minutes or they will get you!

Budget car rental offers affordable prices and good vehicle conditions. The staff at the counter are professional and friendly, and the procedures are simple. Returning the car is quick and easy; just start the car and check the fuel gauge. I've rented from them several times already.

Only concern wld be able to have price conversion on website for figuring actual rental from U.K. to US when making final decision. I had to leave website to get conversion rate before I could calculate actual costs

Rental period was just 1 day so didn’t get a chance to use piece drop

Yes! We were up graded to a larger vehicle because all the smaller ones were gone! Great for us!

Great

Both the car and the service were very good, the only area for improvement is the fact that we had a small accident in Canada and were unable to contact Budget by phone as all the service numbers in the US are not reachable from Canada

very client frindly

Like: Great car for a great value, seamless car pick-up experience

Counter staff upgraded after seeing amount of bags with no bureaucracy

Satisfactory

Excellent staff very helpful and knowledgable car was great.

Booking was quick and easy

Excellent service

Excellent service

Overall satisfied

Counter assistance was very helpful and car like new