AUSTIN CAR RENTAL REVIEWS

The car we rented (Jeep wrangler) wasnt there when we got there. We prepaid. They said they had two coming back and theyd call us. No call. We called them 6 times and then they said they got one back but would only hold it for us for ONE HOUR before they released it to someone else, even though we prepaid for it. The manager yelled at my husband; even though we had a 2 year old with us and had to schlep him ALL THE WAY BACK to the airport during rush hour traffic, and even though we paid for the car upfront. I would NEVER EVER EVER in a million years go with them again. I feel horrible for the poor people who work for this company. Spend $50 more and get actual service. Dropping off was a breeze.

Waited a long time to get the car because of the long line and Hertz being under staff at the time.

Great

Pleasant, easy, except I did not need the toll pass that I bought at their suggestion.

Easy and no problems.

I waited 2 hours to get the car.

return at 4 am was very difficult, could not find a FOX return sign at the airport to return car, had to leave it at Thrifty after coming to an end of a one way street, turned into Thrifty left car there, could not back up due to the spike strips. they need visible signage. Pick up counter did not explain the return process, almost miss my flight. Tried to call the number on the key tag at 4 am, not during business hours could not reach a person.

Everything was great up until pickup and the counter staff not being at all knowledgeable or helpful regarding tolls. They asked if I wanted the toll pass, I asked what it was and they explained. I asked if there were tolls to where I was going and the woman had no idea. She started looking it up on google and found 5 tolls I would be going on. The gentleman next to her was helping someone else, however she asked him if he knew and he muttered something about not needing any tolls and which freeway I could take. He obviously knew the area better, but was not willing to help me. I waited until he was done helping the people he was with, then he walked into the back as if he was not interested in answering my question on tolls. I told the woman that was helping me "I guess he is not interested in helping me" and she replied with "I am helping you" and I replied with "well you aren't being very helpful and are not knowledgeable about the tolls so I would like to speak with someone who knew more". She proceeded to look on google and tell me I had to go on these several tolls to get to where I was going. I was baffled that I could not even go any side streets to get out of the airport without paying a toll.... as if my only option was to get the toll pass. After all this back and forth, finally someone who was a customer in line came forward and helped me. I did not need to go on any tolls afterall and all this could have been avoided had the other customer service rep been willing to help.

Good

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

I requested an Amerian car and was given a Kia.

All gy

Easy to get through the system

Signage was bad at AUS airport we went to car pickup location since thats where the signs pointed to. I had to return to the rental level where I waited in line for about 25 minutes. When I got to the counter the woman told me a cleaner went on lunch and I would have to wait an hour for one to be ready or I could get get a discounted upgrade that was ready now. I obviously objected and said my reservation time is now its not my fault things were not ready on your end. She found this unreasonable and said thats not how it works. Eventually she put me in a banged up Elantra with stained seats chipped windshield and several cracks. Last time I will use fox.

The customer service at Fox rental car was not good . I waited 45 min at counter and the lady did not care at all . I lost my appointment because of that . If I knew this was the service I would never ever rent a car from Fox

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Being charged 3 times for tolls after I bought the toll package.

The car that I reserved was not available at pick up. I had to settle for a smaller car. I had to wait in line in the summer heat in Texas. service person did not seem to be very knowledgeable of the area around the airport.

Fox ran out of cars so we were given what was left. Never told the counter closed at midnight- only had one girl there with over 10 people in line. Waited almost an HOUR to get our car at 12:30AM. She said it was lucky she stayed or we wouldnt have gotten our car. NOT GOOD!!

Hertz staff were excellent and helpful. Pick up and drop off were super easy Car exceeded expectations but could've been vacumed better.

Easy to use, best price around

No cars available despite have a confirmation number. Booked again onsite and again no cars despite having another conformation. This happened with Fox Rentals before. Will never use them again. Easycarrentals should drop them from their list of rental companies.

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Thanks :)

car was not properly serviced,no water in windshield cleaner nor a lug nut removing tool.Thank god my wife and I did not have a flat.The overall interior needed cleaning.

The truck was fantastic and the Hertz staff were great

Very good value and easy to book