AUSTIN CAR RENTAL REVIEWS

Waited a long time to get the car because of the long line and Hertz being under staff at the time.

Great

Pleasant, easy, except I did not need the toll pass that I bought at their suggestion.

Easy and no problems.

return at 4 am was very difficult, could not find a FOX return sign at the airport to return car, had to leave it at Thrifty after coming to an end of a one way street, turned into Thrifty left car there, could not back up due to the spike strips. they need visible signage. Pick up counter did not explain the return process, almost miss my flight. Tried to call the number on the key tag at 4 am, not during business hours could not reach a person.

Everything was great up until pickup and the counter staff not being at all knowledgeable or helpful regarding tolls. They asked if I wanted the toll pass, I asked what it was and they explained. I asked if there were tolls to where I was going and the woman had no idea. She started looking it up on google and found 5 tolls I would be going on. The gentleman next to her was helping someone else, however she asked him if he knew and he muttered something about not needing any tolls and which freeway I could take. He obviously knew the area better, but was not willing to help me. I waited until he was done helping the people he was with, then he walked into the back as if he was not interested in answering my question on tolls. I told the woman that was helping me "I guess he is not interested in helping me" and she replied with "I am helping you" and I replied with "well you aren't being very helpful and are not knowledgeable about the tolls so I would like to speak with someone who knew more". She proceeded to look on google and tell me I had to go on these several tolls to get to where I was going. I was baffled that I could not even go any side streets to get out of the airport without paying a toll.... as if my only option was to get the toll pass. After all this back and forth, finally someone who was a customer in line came forward and helped me. I did not need to go on any tolls afterall and all this could have been avoided had the other customer service rep been willing to help.

Good

First clerk was quick to tell me the reservation was not with them and quickly took upon assisting other client.. once I confirmed to them that it was through Fox the 2nd clerk was very pleasant... other than this the experience was good

I requested an Amerian car and was given a Kia.

They didn't have the vehicle (Large SUV) I booked and gave me a somewhat clean (I don't believe it was fully cleaned before the pickup) vehicle. They promised to call me as soon as a Large SUV becomes available so I could swap the vehicles but never followed up. I spent more than 30-40 mins trying to finish the pick up process. Never recommending anyone for this place.

I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.

Really great customer service

The customer service at Fox rental car was not good . I waited 45 min at counter and the lady did not care at all . I lost my appointment because of that . If I knew this was the service I would never ever rent a car from Fox

This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.

Being charged 3 times for tolls after I bought the toll package.

The car that I reserved was not available at pick up. I had to settle for a smaller car. I had to wait in line in the summer heat in Texas. service person did not seem to be very knowledgeable of the area around the airport.

Fox ran out of cars so we were given what was left. Never told the counter closed at midnight- only had one girl there with over 10 people in line. Waited almost an HOUR to get our car at 12:30AM. She said it was lucky she stayed or we wouldnt have gotten our car. NOT GOOD!!

The first car we received looked good, but when we got inside we noticed the driver’s side windshield was very deeply scratched, all over. We requested another car, but were told we had to go back to the service counter to change cars, which we were able to do.

No cars available despite have a confirmation number. Booked again onsite and again no cars despite having another conformation. This happened with Fox Rentals before. Will never use them again. Easycarrentals should drop them from their list of rental companies.

They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.

Thanks :)

Picking up and dropping off the car here is very convenient, but there is no service from 1 AM to 6 AM. I landed at 3 AM.

car was not properly serviced,no water in windshield cleaner nor a lug nut removing tool.Thank god my wife and I did not have a flat.The overall interior needed cleaning.

The truck was fantastic and the Hertz staff were great

Very good value and easy to book